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Network Printer Problem

By eric.d.hines ·
Have peer-to-peer TCP/IP network w/4 computers, Cat 5 w/hub/3Com net cards. Three computers have printers attached to their respective parallel ports.
Computer #1, 350mhz PII, Win98, w/HP 720c color printer.
Computer #2, 133mhz PI, Win98, w/EpsonAL 1500 Laser printer.
Computer # 3, 166mhz PI, Win95, w/HP 1100se laser printer.
Computer #4, 166mhz PI, Win95, Laptop, no printer.

Problem:

All printers work well from every computer except the HP 720c. The 720 works fine from the computer it is attached to, and all others appear to load drivers and set up print function. When printing from other computers, I get "printer not turned on" type error....probably due to lack of 2-way communication. Everything checks out between the HPand the computer it is attached to. All printers are seen via the network. All have print sharing enabled. Any ideas????

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Network Printer Problem

by dheupel In reply to Network Printer Problem

Make sure the shared printer name does not contain any spaces. Shared printer names containing spaces don't usually work very well. If all else fails, try capturing an LPT port to the shared printer.

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Network Printer Problem

by eric.d.hines In reply to Network Printer Problem

Thanks for the try. Already called the printer "hp720c", and using another LPT resulted in the same communication errors as before.

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Network Printer Problem

by dheupel In reply to Network Printer Problem

OK - try disabling bi-directional printer support in the printer's driver on the client PCs.

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Network Printer Problem

by eric.d.hines In reply to Network Printer Problem

Thanks again, but this didn't so the trick. HP's manual for this printer says it won't support network printing.

Probably some poorly designed printer drivers.

I wonder if print drivers from other printers might work?

HP finally responded to my second e-mail request saying they "Don't provide e-mail support to this particular printer as well as one other model. Thanks for the support HP!!!!......Not!

I think I will "Not!" be buying an HP next time!

Thanks again David,

Ric

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Network Printer Problem

by simon_mackay In reply to Network Printer Problem

I would try the following options:

Load the HP drivers from the HP setup media; rather than through the Windows "discover and install" methods. Then make sure that the HP print-manager software uses the Windows Print Manager subsystem.

I wouldeven go to the HP technical-support website and ask their tech-support department or read any FAQs about network printing with that particular HP printer. Sometimes, it is worth checking for the latest driver for that model and installing it.

This has worked with a network that I helped in setting up and the site had an Epson Stylus Color II which didn't print from remote computers.

WIth regards,

Simon Mackay

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Network Printer Problem

by eric.d.hines In reply to Network Printer Problem

Simon:

I have already tried loading the latest drivers from HP directly on each outer computer rather than through the network. I did e-mail HP with no response but have not called them. I will look again at their Web site for FAQ's or other information.

Thanks, Ric Hines

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Network Printer Problem

by rockyolson In reply to Network Printer Problem

Hi I have had a hp do the same thing and found out that hp has problems with networking they will tell you that you will have to use a program to allow this. Look on their site for networking printers and you will find it. It's the only solution Ihave found that works with hp printers. good luck rocky olson

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Network Printer Problem

by eric.d.hines In reply to Network Printer Problem

Rocky:

The only thing I was able to find at the HP WEB site was Printer Wizard 2.0 which appears to be a program for use with their Jet Direct print servers...thus I was not sure I should use it.

HP's great e-mail answer was, that they don't provide e-mail support the HP720 and 1 other Deskjet model. How convienient!

I'm not very impressed with HP.

Thanks for your help.

Ric

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Network Printer Problem

by tjc In reply to Network Printer Problem

Try a diffrent print driver than the HP 720 - try something like a hp 500 or hp 640c and see what happens.

You may loose functionality for printing but some printing is better than no printing.

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Network Printer Problem

by eric.d.hines In reply to Network Printer Problem

The question was auto-closed by TechRepublic

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