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  • #2080269

    Network Printing

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    by judy ·

    I have an HP laserjet 4000 printer that was installed as a shared printer. Then we made it a network printer by installing a nic card into it, and using Intel Netport Express. We run Lotus Notes 4.6.2, Crystal Reports 7.0, Office 97 suite, and NT 5.0.Lately, my end-users are attempting to print something usually on Word or Lotus Notes and they get an error ” Printer queue is full” and it cancels the job. I’ve checked the printer queue and there is nothing in there. I’m stuck and am not surewhy it’s giving out that error. There are only 6 PC’s printing to that printer. It should be able to handle the load. I temporarily re-routed 3 of those PC’s to print to other printers and its still giving that error. The only new thing that I have done here is that I installed Service Pack 4 for NT. Help???

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    • #3900993

      Network Printing

      by hjs ·

      In reply to Network Printing

      I had a problem that was almost the same. The problem turned out to be the printer itself. Since you stated that you had just put this printer on the network I would suspect the nic. You also stated that you used Intel Netport Express, I would presume that you are using an Intel print server and not a NP jet direct ( if it’s a HP use jet admin ). The HP’s work ( I think ) better. Hope this helps.

      • #3793164

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3900974

      Network Printing

      by boyd ·

      In reply to Network Printing

      Judy, First of all, is NT 5.0 (Win2k) your workstation OS or your Server? and what did you install Service pack 4 on? Beyond that,
      assuming that you are running TCP/IP protocol and a DHCP server, by all means remove the Intel Netport software andinstall the latest JetDirect from HP. It will practically configure itself in this environment, but read the setup docs anyway.
      Before you install each of the workstations, clean out the print spoolers. Remove every thing relating to the previous printer setup from %systemroot%\System32\spool\Printers.

      • #3793170

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3900864

      Network Printing

      by aquarian ·

      In reply to Network Printing

      This is a common error for Intel and HP print servers.

      For a detailed cause, contact Intel and they can explain why this happens. I have worked extensively with Intel, and some with HP. The issue is Win9x does not spool jobs that are printed toa network resource (AKA print servers).

      2 Solutions. LPR printing through your NT server (covered in document http://support.intel.com/support/netport/22672.htm). This requires installing Microsoft TCP/IP printing in the Services section of your NT Server, as well as reapplying service pack.

      Other solution. Download Netport Manager 5.31 (support.intel.com/support/netport/10100/software.htm), install it on all of your machines, remove the current HP printer, and run the add printer option in netport manager. This installs a port that compensates for Win9x’s lack of spooling. Enjoy 🙂

      • #3793171

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3902453

      Network Printing

      by sisgar ·

      In reply to Network Printing

      Judy,
      First, what kind of network card are you using? I would try a jet direct card for HP printers. Then run HP jet admin to configure the printer.

      Hope it helps!

      • #3793172

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3902284

      Network Printing

      by wmusil ·

      In reply to Network Printing

      Get the supported MIO card from HP and use JetAdmin. I had to rip all of the Intel cards out of a satelite office because they were having the same problem. After putting HP cards into the HP printers all was well.

      • #3793173

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3901979

      Network Printing

      by jcharlton ·

      In reply to Network Printing

      If there are only 6 ppl printing to this printer I would only connect it to the NT Server?/Workstation? and share it out from there. That would allow NT to control the print queue. I have an HP 4000 setup exactly like this (except with the HP JetDirect drivers) and it’s shared out to 45 or so ppl and I haven’t heard of any of them getting this error!

      • #3793174

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3892306

      Network Printing

      by greenet ·

      In reply to Network Printing

      I would attach the printer to a print server and install everything on there. I have about the same setup as you. (same printer, same network, etc..)I do suggest jet admin as well, but defintely use a print server, an old machine works fine. You could also reinstall the software for a quick fix perhaps. I have 10 users printing to the printer and no problems.

      • #3793165

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3785184

      Network Printing

      by wbeck ·

      In reply to Network Printing

      Along with the excellent suggestions to use the HP card and Jet Direct software, you should uninstall the previous sets of drivers and software from the users’ computers. The printer control and maintenance modules which were installed on each of the computers when it was a shared resource often conflict with the drivers for a network resource and attempt to report status for a printer that isn’t really there. Also, make sure that the network printer is the only remaining available setup for this printer on the user’s printer lists. In most cases, you can do a simple uninstall of the HP printer from each computer. We had several similar errors until we unloaded the modules from each computer.

      • #3793175

        Network Printing

        by judy ·

        In reply to Network Printing

        The question was auto-closed by TechRepublic

    • #3793163

      Network Printing

      by judy ·

      In reply to Network Printing

      This question was auto closed due to inactivity

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