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Network Printing

By mnjaskiw ·
There are a number of users printing to an office printer connected to another user's PC. The users that are mobile have troubles printing: When initially entering the office and connecting the laptop, any print command to this networked printer will not execute...
from MSOffice: "Windows cannot print due to a problem with the current printer setup"
WHen checking properties on the printer: "Printer properties cannot be displayed. The printer spooler service is not running".
A restart of the laptop DOES fix this problem. No problems printing after a restart.
All along print jobs can however be sent to other networked printers. ANy ideas as to what is wrong with this printer setup? Must the PC of the user physically connected remain powered on?
Any help is greatly appreciated

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by mshavrov In reply to Network Printing

Probably when your user is not connected to a LAN, "Print Spooler" service does not starts, or starts, but fails, since it can not verify connection to the printer.

When user will try to do it next time, check, if you have the service "Print Spooler" running (right click on "My Computer", then "Manage", and open "Services"). Check if you have this service starting up "Automatically". Check if you have "RPC" service starting automatically, since Spooler depends on this service. Also, check what account "Print Spooler" uses when it starts - Local or "network account".

Check "Events Log", if you have any error messages, related to "Print Spooler" service. If you have any of listed above "problems", you will have something in the Events Log.

Good luck,

Michael Shavrov
MCSE W2K, MCSE+I, CCNP, CCDP, CCSP, Security+, ...

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by mshavrov In reply to Network Printing

Probably when your user is not connected to a LAN, "Print Spooler" service does not starts, or starts, but fails, since it can not verify connection to the printer.

When user will try to do it next time, check, if you have the service "Print Spooler" running (right click on "My Computer", then "Manage", and open "Services"). Check if you have this service starting up "Automatically". Check if you have "RPC" service starting automatically, since Spooler depends on this service. Also, check what account "Print Spooler" uses when it starts - Local or "network account".

Check "Events Log", if you have any error messages, related to "Print Spooler" service. If you have any of listed above "problems", you will have something in the Events Log.

Good luck,

Michael Shavrov
MCSE W2K, MCSE+I, CCNP, CCDP, CCSP, Security+, ...

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by sgt_shultz In reply to Network Printing

yep, the pc of the user physically connected to the printer must remain powered up and not suspended. try turning off all power management on the laptop, especially check the nic properties, don't let that do power saving mode, either...

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by mnjaskiw In reply to Network Printing

Instead of continually trying to patch this issue, I've decided to plug the printer into the wall and share it form my server. I'm not sure why it was set up the way it was off of the user's machine originally (my predecessor). Thank you all for your time

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