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Network Printing SNAFU

By ninamorena ·
I have a Panasonic DP-3510 multifunction printer on the network. For some reason three XP Pro machines on my network will not print to the printer.
When the user prints it seems as if it prints, when I get to the printer no page has printed. The other XP workstations can print to this same printer just fine. None of these users have the firewall blocking the printer and have had the printers uninstalled and reinstalled. I am stumped. The users can sign into the network, print to other printers and use network files and
drives. I have checked the permissions on the printer and they have not been changed. These users have printed to this printer before and all of a sudden it just stopped. Stumped!! Any suggestions?

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by millertimes In reply to Network Printing SNAFU

I would first try sharing the printer on one of the workstations that prints okay. Then install a networked printer, see if it prints. If you still have no success ensure the printer queue for both machines is the same. Is the machine able to ping the printer?

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by ninamorena In reply to Network Printing SNAFU

The workstations can ping the printer perfectly. I actually had no issues deleting and reinstalling the printer via the network.

//network/printername --> using the Run option. I wonder if installing the printer using the login script will solve this issue.

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by sgt_shultz In reply to Network Printing SNAFU

when print jobs go to never never land...
it is because the port is wrong...
get a configuration print printout right at the printer (see the manual for how). that'll tell you what ip address it's at. then see if the port properties show the printer port on the bad pc at that address. bet it is not. bet the others have 'automatic discovery of network devices' turned on and the 'bad' pc doesn't...believed it is in tools/folder/view...
you can fix this by manually changing the port address in printer properties on the bad pc or just uninstall then reinstall the printer...

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by ninamorena In reply to Network Printing SNAFU

Well the printer ports are set correctly...the automatic discovery is set....still stuck...

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by ninamorena In reply to Network Printing SNAFU

Point value changed by question poster.

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