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Network wide intermit.. printer failures

By pdaley ·
On the last weekend a third party company came in and added routing info on our routers. I cannot see the connection but i must mention it since it was the only change made on the network prior to this problem.
The problem is: We now constantly getcall from users who are unable to print. (MSG: tehre is a problem with the printer setup/ reinstall driver/ contact admin).
When we restart the spooler for that floor's print server the printing resumes.
I wonder if there were changes made that have not been disclosed. To me it's like chnaging your right turn signal light on you car and ending up with a timimg chain problem. Can anyone offer some light.

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Network wide intermit.. printer failures

by rbolin5957 In reply to Network wide intermit.. p ...

If you are running both TCP/IP and IPX protocols in your network, I would suggest rebooting all your print servers and resynchronizing the domain.

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Network wide intermit.. printer failures

by pdaley In reply to Network wide intermit.. p ...

The question was auto-closed by TechRepublic

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Network wide intermit.. printer failures

by douglas168 In reply to Network wide intermit.. p ...

What type of routing info? Are you happening problem with just one printer or all printers?

My guess, a wild one, is there is an access list on the port used by printer. Then again, more info is needed to troubleshoot.

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Network wide intermit.. printer failures

by pdaley In reply to Network wide intermit.. p ...

The question was auto-closed by TechRepublic

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Network wide intermit.. printer failures

by nscheidel In reply to Network wide intermit.. p ...

Are the printers using a Jet Direct Card or equivalent? If so maybe the router information changes are related to an IP address of one of your jet direct card. I once had sure a problem, which was intermitting and only occurred when the IP address, which was the same as by Jet direct card, was accessed for the other purpose, what ever that purpose may be. Basically I am talking about an IP address conflict but it disguises itself since the IP for the Jet Direct in not constantly having packets sent to it.

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Network wide intermit.. printer failures

by pdaley In reply to Network wide intermit.. p ...

The question was auto-closed by TechRepublic

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Network wide intermit.. printer failures

by ustutz In reply to Network wide intermit.. p ...

If you are using JetDirect, you could have a problem with the default router / gateway setting on the JetDirect card. Also, what protocol are you using? TCP/IP is ok over routers, but DLC (similar to NetBEUI) is not routeable.

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Network wide intermit.. printer failures

by pdaley In reply to Network wide intermit.. p ...

The question was auto-closed by TechRepublic

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Network wide intermit.. printer failures

by pdaley In reply to Network wide intermit.. p ...

This question was auto closed due to inactivity

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