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Networked Printers Issue

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by rcrewsvfx

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I'm an IT Specialist for a small business. We run Small Business Server 2003, with several XP Pro machines. There are about 7 printers networked through different Print Servers. There is a problem with 2 printers 1) HP Laserjet 2605N and 2) HP Laserjet 3550n. Both seem to have weird issues I've never encountered before. Right now, 2 users are showing the following error anytime they print:

Function Address 0x4f65a5aa caused a protection fault. Exception Code 0xc0000005. Some or all property pages may not be displayed.

They will not print in color for everyone else in the office. However, from the server, and my XP Pro PC they print fine (no error message and in color). Also on the other XP Pro machines the Print Que shows numerous files in "delete" state. This is not shown on my XP Pro machine or the Server.

I have tried several fixes from HP's site and other searches. Mostly uninstalling the Printers and Drivers, and reinstalling. Still having the same issues.

Just wondering if anyone has encountered this issue before. Any help is GREATLY appreciated.

-RoB

6 replies

by sthorn

We had a problem with the HP LaserJet 4250. Got some strange errors from time to time then it just start printing documents in random order but printed them correctly. Not fun when you print 50 to 100 pages alot. What fixed it for me was uninstalling the PCL6 driver and installing the PostScript or PS driver.

by rcrewsvfx

I tried the PCL 6 drivers, the PCL 5 drivers, and a PS Driver. Ended up that the only thing that would "temporarily" fix the issue for now was deleting the old printer off the 2 PC's having issues, and making a new logical printer on them. It works fine for them, and everyone else seems to not be running into the problem. However, only time will tell how long it works. Thanks for posting back though. I'll definately try the PS drivers again though. I'm just wondering what is making the drivers go haywire all of a sudden.

by jes.challand

Hi. I've recently started hitting the same issue - 0x4f65a5aa on an XP SP2 laptop.
Did you get any further with finding a permanent resolution for the issue?
Thanks in advance,
Jes

by sue t

downloading the driver from HP's site? If so, are you using the driver for 4250 or the universal driver they also list? Is there maybe a firmware update available for the printer? Updating firmware solved this problem for me for a different printer. Also, I have found that sometimes when I reinstall a printer I am better off not using the port I was using but to create a new one. Good Luck.

by rcrewsvfx

What actually caused the error was the server crashed due to a Long Power Outtage over the weekend (we use a UPS/APC battery backup on EVERYTHING, but they only last so long). When the server rebooted, apparently something in the mix got tangled between the 2 printers and they were both using the same TCP/IP Port with a totally different PCL 6 driver. I ended up removing and reinstalling them on the server, then readjusting the ports to different TCP/IP and it worked fine....

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