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Never ending shut down with Win XP

By Jake Bartlett ·
I'm on holidays at the moment, and I've noticed that my mum's computer will not shut down by itself.

When I try to shut down the computer, it closes all the applications and processes, and then goes to the blank windows screen, and says "Windows is shutting down." or something like that. The problem is, I've left the computer like this for over 8 hours, twice, and around 30 mins or so many more times, nothing happens, it just sits there until you cut the power, or hold in the power button for a good 3-4 seconds.

This doesn't worry me that much, but my mum is corcerned that having to manualy turn it off every time might be bad for the computer.

What DOES concern me, is that the computer recently had a windows update done on it, and every time I view the shut down / restart menu, the shut down button has a little shield icon on it and says "1 update waiting to install" or something. When I choose shut down, it says please wait, installing update, and then after a few seconds that finishes (presumably) and it says Windows is shutting down, but once again, nothing happens till you restart it, and when you get back into windows the update is still there, waiting to install.

So, firstly I need to know how to get the damn thing to put itself to sleep, and secondly if there is any way to have the update work possibly using some different method, help would be greatly appreciated.

just as an after thought......

Windows XP Professional Service Pack 2
AMD Athlon XP 2400+ (CPU)
512MB RAM (no idea what type, probably 333 mhz)
Western Digital 80GB hard drive (normal IDE, not SATA)
GeCube Radeon 9600 SE gfx card
Onboard sound..... C-Media AC97

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by ccthompson In reply to Never ending shut down wi ...

Try to go to the windows update page and download/install the update manually. Then search for spware/adware on the PC. It sounds like it may be a victim of that, everything just hangs, and it doesnt want to do anything.

ALso search around for some viruses. Use any anti-virus software you have, or if you dont have any, AVG is a free alternative. It seems to do a good job, it at least finds the virus. Then search Sophos, or McAfee for the virus and the proper way to rid yourself of it.

Hope this Helps!

CCT

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by ctrservices In reply to Never ending shut down wi ...

For failed updates:
Start?Run?type ?services.msc? (without quotes)?open Automatic Updates properties?Stop the service (keep window open). Navigate to C:\Windows\SoftwareDistribution?rename this folder. Restart Automatic Updates in the above Services window. Retry update.

The updates should now download properly, although I always like to reboot first before trying again.

Regarding the no shutdown problem, you could spend a lot of time trying the many solutions found on the Internet (including a full reinstall). Do this too as a (time saving) workaround. Create a shortcut on your desktop and make this the target:

%windir%\System32\SHUTDOWN.exe -f -s -t 01

This calls the shutdown command, forces programs to close, stops services and then shutsdown after one second. Then your mom only need to click the desktop shortcut.

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by sgt_shultz In reply to Never ending shut down wi ...

I would make sure her normal logon account belongs to the administrator group. if not, login as administrator (try a blank password) and see if the updates will install.
otherwise, i would rule out spyware/and virus activity. does the box shutdown in Safe mode? safe mode with networking? regular mode with internet disconnected? how is her anti virus and spyware protection.
i think you are right to want to get the bottom of it

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by petremure In reply to Never ending shut down wi ...

I had this same problem long time ago; the cause seems to be a user profile that fails to unload.
Use the UPHClean tool from MS Downloads, to resolve the problem. Read from the help file:

UPHClean is a service that once and for all gets rid of problems with user profile not unloading.

You are having profile unload problems if you experience slow logoff (with Saving Settings for most of the time while logging off), roaming profiles that do not reconcile, or the registry size limit is reached.

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by Jake Bartlett In reply to

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by b2b In reply to Never ending shut down wi ...

Although I have never experienced that problem in XP, you could use log off instead of shutdown and then shutdown on the login screen

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