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  • #2177791

    Never ending shut down with Win XP

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    by jake bartlett ·

    I’m on holidays at the moment, and I’ve noticed that my mum’s computer will not shut down by itself.

    When I try to shut down the computer, it closes all the applications and processes, and then goes to the blank windows screen, and says “Windows is shutting down.” or something like that. The problem is, I’ve left the computer like this for over 8 hours, twice, and around 30 mins or so many more times, nothing happens, it just sits there until you cut the power, or hold in the power button for a good 3-4 seconds.

    This doesn’t worry me that much, but my mum is corcerned that having to manualy turn it off every time might be bad for the computer.

    What DOES concern me, is that the computer recently had a windows update done on it, and every time I view the shut down / restart menu, the shut down button has a little shield icon on it and says “1 update waiting to install” or something. When I choose shut down, it says please wait, installing update, and then after a few seconds that finishes (presumably) and it says Windows is shutting down, but once again, nothing happens till you restart it, and when you get back into windows the update is still there, waiting to install.

    So, firstly I need to know how to get the damn thing to put itself to sleep, and secondly if there is any way to have the update work possibly using some different method, help would be greatly appreciated.

    just as an after thought……

    Windows XP Professional Service Pack 2
    AMD Athlon XP 2400+ (CPU)
    512MB RAM (no idea what type, probably 333 mhz)
    Western Digital 80GB hard drive (normal IDE, not SATA)
    GeCube Radeon 9600 SE gfx card
    Onboard sound….. C-Media AC97

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    • #3103292

      Reply To: Never ending shut down with Win XP

      by ccthompson ·

      In reply to Never ending shut down with Win XP

      Try to go to the windows update page and download/install the update manually. Then search for spware/adware on the PC. It sounds like it may be a victim of that, everything just hangs, and it doesnt want to do anything.

      ALso search around for some viruses. Use any anti-virus software you have, or if you dont have any, AVG is a free alternative. It seems to do a good job, it at least finds the virus. Then search Sophos, or McAfee for the virus and the proper way to rid yourself of it.

      Hope this Helps!

      CCT

    • #3103291

      Reply To: Never ending shut down with Win XP

      by gary56789 ·

      In reply to Never ending shut down with Win XP

      For failed updates:
      Start?Run?type ?services.msc? (without quotes)?open Automatic Updates properties?Stop the service (keep window open). Navigate to C:\Windows\SoftwareDistribution?rename this folder. Restart Automatic Updates in the above Services window. Retry update.

      The updates should now download properly, although I always like to reboot first before trying again.

      Regarding the no shutdown problem, you could spend a lot of time trying the many solutions found on the Internet (including a full reinstall). Do this too as a (time saving) workaround. Create a shortcut on your desktop and make this the target:

      %windir%\System32\SHUTDOWN.exe -f -s -t 01

      This calls the shutdown command, forces programs to close, stops services and then shutsdown after one second. Then your mom only need to click the desktop shortcut.

    • #3103174

      Reply To: Never ending shut down with Win XP

      by sgt_shultz ·

      In reply to Never ending shut down with Win XP

      I would make sure her normal logon account belongs to the administrator group. if not, login as administrator (try a blank password) and see if the updates will install.
      otherwise, i would rule out spyware/and virus activity. does the box shutdown in Safe mode? safe mode with networking? regular mode with internet disconnected? how is her anti virus and spyware protection.
      i think you are right to want to get the bottom of it

    • #3101484

      Reply To: Never ending shut down with Win XP

      by petremure ·

      In reply to Never ending shut down with Win XP

      I had this same problem long time ago; the cause seems to be a user profile that fails to unload.
      Use the UPHClean tool from MS Downloads, to resolve the problem. Read from the help file:

      UPHClean is a service that once and for all gets rid of problems with user profile not unloading.

      You are having profile unload problems if you experience slow logoff (with Saving Settings for most of the time while logging off), roaming profiles that do not reconcile, or the registry size limit is reached.

    • #3101466

      Reply To: Never ending shut down with Win XP

      by b2b ·

      In reply to Never ending shut down with Win XP

      Although I have never experienced that problem in XP, you could use log off instead of shutdown and then shutdown on the login screen

    • #3101454

      Reply To: Never ending shut down with Win XP

      by marathon man ·

      In reply to Never ending shut down with Win XP

      I had this problem and tried all (and more) of the solutions suggested here – ended up using System Mechanic 6 which seemed to automatically solve it. You can download it for free for 30 days… worth a try?

    • #3100741

      Reply To: Never ending shut down with Win XP

      by mccmike45 ·

      In reply to Never ending shut down with Win XP

      I have also had this same problem. Tried most of the other solutions but ended up being a problem with the profile.

      I don’t have anything to add to the solutions given, but you need to be cautious about installing multiple anti-virus applications. I have experienced lockup problems and extreme performance degredation with most of the multiple installs. AVG has been the exception is all of my cases and it is one of four anti-virus apps that I use to clean up a severely infected system.

    • #3100650

      Reply To: Never ending shut down with Win XP

      by mkbljb ·

      In reply to Never ending shut down with Win XP

      UPHClean also helped me.
      Whilst running several USB services, my PC took AGES! to shut down. standby, etc.
      It’s a lot quicker now!
      Use this link:-

      http://www.microsoft.com/downloads/details.aspx?FamilyID=1b286e6d-8912-4e18-b570-42470e2f3582&DisplayLang=en
      Good Luck!
      IainB

    • #3100479

      Reply To: Never ending shut down with Win XP

      by swollenb ·

      In reply to Never ending shut down with Win XP

      I also HAD shutdown problem you described. Found this problem came and went with install and unistall of Office 2000. Just installed OPHClean as recommended and my system is working correctly again along side my Office 2000. Thanks All.

    • #3100467

      Reply To: Never ending shut down with Win XP

      by estrother ·

      In reply to Never ending shut down with Win XP

      After you check your login accounts to make sure they are operating properly and scan your system for all problems, use account with administrative privileges check for new updates. You should never run more than one antivirus on a machine at a time, so make sure there’s only one antivirus on your machine. Restart your computer, then check to make sure that the machine is actually set up to automatically go into standby mode after a selected amount of time

    • #3101106

      Reply To: Never ending shut down with Win XP

      by caxe ·

      In reply to Never ending shut down with Win XP

      If none of the other suggestions don’t work, look for a BIOS update.

    • #3100908

      Reply To: Never ending shut down with Win XP

      by amd guy ·

      In reply to Never ending shut down with Win XP

      Also what you could do is click start>run>type in eventvwr.exe and hit enter. This brings up event viewer. With event viewer click on application error and see what problems have occured there and also check out in event viewr system. This will tell you what system errors have occured. As long as you know what time of day you tried to shut the computer down but couldn’t, you can get in event viewer and look up the time and date the error occured on and see what event viewer has to say about it. Hope this helps you.

    • #3100839

      Reply To: Never ending shut down with Win XP

      by mikedelapena ·

      In reply to Never ending shut down with Win XP

      There maybe lots of reason for this particular problem.
      Some of these are;

      1. It could be the hardware.
      Try to run scandisk on all your hard drive after the computer has booted. (Resched scanning).
      Some bad cluster and crosslinked files makes the OS unstable. This is due to unpropper shutdowns.

      2. It could be an update or process that needs to be finished.

      3. It could be some virus or a damn good hacker been to your computer. Have a good firewall,anti spyware and antivirus like McAfee.

      Happy computing everyone!

    • #3102214

      Reply To: Never ending shut down with Win XP

      by laughing jack ·

      In reply to Never ending shut down with Win XP

      Download and install Spybot – Search & Destroy on your PC. Check for the latest updates and then run the program.
      This should sort it out.

    • #3102189

      Reply To: Never ending shut down with Win XP

      by wilben ·

      In reply to Never ending shut down with Win XP

      Trying to find out what the cause of a shutdown problem can be time consuming. Try the solutions that take the least amount of time first.

      Run UPHClean from Microsoft first:
      http://www.microsoft.com/downloads/details.aspx?FamilyID=1b286e6d-8912-4e18-b570-42470e2f3582&DisplayLang=en

      A warning, the shutdown method shown by ctrsevices@? (%windir%\System32\SHUTDOWN.exe -f -s -t 01) may work for you but does not allow programs like Norton?s GoBack to work properly.

      One common problem is running more than one anti-virus programs at the same time. Also check to make sure that when you upgrade to a newer version of an anti-virus program that you removed the old version. Use ?Add and Remove Programs? in the ?Control Panel? to check for old versions that you may not have removed.

      The following search is just that a search to find the reason for the problem. It makes no permanent changes unless you decide to do that after finding the cause of the problem. So, if you have some time see the next message for the method I use to find the culprit:

    • #3102187

      Reply To: Never ending shut down with Win XP

      by wilben ·

      In reply to Never ending shut down with Win XP

      Open the System Configuration Utility, enter: msconfig .

      1. Select ?Selective Startup? then deselect ?Load Startup Items?, now click .Now when you restart your computer all the programs that load through your Startup folder will not load. Now if the shutdown works correctly then one of the Startup programs is causing the problem. If so then you can either eliminate the offending program or contact that company for help or search on the Internet. The quickest way to find that one program is to select the ?Startup? tap and select half of the programs to run. Don?t forget to select and restart your computer after each change you make. By continuing the process of elimination you will eventually find the offending program.
      2. If you find that not loading the ?Startup? programs doesn?t make the computer shutdown properly then move to the ?Services? tap and follow the same procedure. Select the ?Hide All Microsoft Services? box at the bottom, they are usually not at fault. First go to the ?General? tab and make sure that you have the ?Load Startup Items? deselected. This will make boot-up faster. Because this process can be time consuming anything that will speedup the process will be of help. If you find one of the services causing the problem then you can usually tell what program uses that service.

      The last computer that I used this method on I found that the service ?Symantec Settings Manager? was the cause of the problem. Prior to 2004 programs from Norton did not use this service. What its function is and why they now seem to think that it is needed I have no clue. Disabling this service did solve the shutdown problem but Norton Internet Securities did not function properly, not that it ever did.

    • #3102146

      Reply To: Never ending shut down with Win XP

      by jake bartlett ·

      In reply to Never ending shut down with Win XP

      This question was closed by the author

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