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New Hire - Former Computer Guy

By ISManager ·
My company has hired the former “computer-guy” (there weren't any fancy titles when he was originally here). He worked with my company in the mid-80’s and has since moved onto more sales-related roles. In fact, he will be returningas a specialized sales manager. Not such a big deal for me, but I suspect that I will be asked to have him as my backup since he used to be the computer-guy.
A few discussion points need to be made:
* He probably hasn’t kept up with technology as much as he could have since his focus over the past decade or so has been geared more towards sales.
* I don’t exactly trust him yet in that I would be ready to start handing out passwords or how-to tips (might know just enough to be dangerous). This could change over time and he could be a huge asset for handling small issues @ distant locations.
* If the proverbial Mack truck hit me tomorrow, my company would survive, but it would definitely be a struggle for them (my hands are in so many pies its not even funny).
* Like many other companies, mine places a high emphasis on the Sales force, so this gentleman will be coming in at a higher level of pay than I am at. Of course with that higher level of pay, he will have much different expectations than when he was previously here.
So with those thoughts in mind, I seek advice on the following:
* Has this situation or something similar happened with any of you?
* In general, what should my response(s) be if I am asked/told that he will be my backup?
* What would your threshold(s) for acceptable information sharing be?
* Should compensation/benefits be a part of any potential discussions; and if so, what would be acceptable discussion points?

Thanks for any constructive feedback….

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Reversal for me

by Oz_Media In reply to New Hire - Former Compute ...

Segue:
I went from being a sales rep, sales manager and sales trainer to NetAdmin. When they tried to pay me less as a netadmin than sales manager, I laughed and walked away. I've been in sales for years and it is one of those things that you are either born to do or you aren't. If you are born to sell, it's a cakewalk and I often felt overcompensated (never said so of course)for such an easy job. I've sold homes, cars, forklifts, corporate leasing, electronics, etc. and even though some fields need a little more ability than others, don't let the salesmen in your company play holier than thou, their job is a piece of cake no matter what they sell, unless it is Iraqi flags and they are overpaid. Like the boss always says though, "they write your payckeck", yeah sure, and I write theirs, that's what a company is, a group or team not an individual or "suit".

I would explain to the employer that now that the old admin is in sales, he may be able to manipulate the database or gain info on other salesmens prospects that may give him an advantage or be detrimental to the company.

CONT....

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Continued

by Oz_Media In reply to New Hire - Former Compute ...

Explain to your boss that if he is to be your backup, there may be other salesmen complaining of his access to their sales records, quotes, prospects etc. It is NOT a good idea to have a sales team allowed to manipulate a server or database, i've seen one guy actually turn other reps prospects into his own "protected" customers this way.

If needed you should be able to ask his opinion regarding various problems but not have him participate in the actual resolution.

Sales people need to beseparated from the IT staff, bottom line. Sales staff are underhanded, hungry, sly, convincing and conniving, that's what makes them successful, even the honest ones.

I've sen a few people follow the same path as your former admin, but I have yet to see an IT person hold a sales job for more than a year. The mindset is vastly different, MOST (not all) IT staff have their career due to the analytical and outside the box thinking. This form of thought is the death of a salesman, they usually tend to oversell and not close the deal.

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Reply: Reversal

by ISManager In reply to Continued

Oz,
Thanks for the reply.... The one caveat in this situation is that he is coming into the company as a manager of certain salesreps. Therefore, I don’t think that I can use the database security aspect of your reply. I might take your view and propose that because of the expectations (volume increase, closing ratios, etc.) and his access to the data, then he might skew the numbers. However, he is returning which implies that he is well liked even though he chose to leave and pursue other opportunities. That being said, my implication may backfire on me....
I definitely like your insights:
Sales people need to be separated from the IT staff, bottom line. Sales staff are underhanded, hungry, sly, convincing and conniving, that's what makes them successful, even the honest ones.
The mindset is vastly different, MOST (not all) IT staff have their career due to the analytical and outside the box thinking. This form of thought is the death of a salesman, they usually tend to oversell and not close the deal.
Like the boss always says though, "they write your payckeck", yeah sure, and I write theirs, that's what a company is, a group or team not an individual or "suit".
Thanks again.

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Then Again...

by ghstinshll In reply to Continued

Given that Oz confessed to formerly being in sales, you shouldn't trust him either... Just kidding, Oz.

Seriously though, Oz has a good perspective on sales people and the potential conflicts that might cause. From that perspective, the threat isreal and justified to only make the guy a backup desktop tech for when you're gone and that you'll have a trusted "backup administrator" (co-worker) swap tapes when you're out of the office, and the mix shuold not go any further than that. He shouldn't need to get into any servers or databases when you're gone (what, 2 scattered weeks' worth of time?). That's not much of a risk. Who is your backup now when you take vacation? Keep the plan, just alter it to offer the office a little more through him, even if he's willing to do it.

Your assumtion on the change in technology is right, IF things have changed over the years since he left. You justify that logic and be prepared to deal it.

Things you might want to require:

*If givinghim rights to anything, make him sign a letter of independence, or letter of objectivity, but the network rights thins leads to complete conflict of interest anyway, so it shouldn't matter... Just try to not let it happen, and if so, under restricted terms.

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