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New Modem not found by PnP. Why?

By walter ·
I am running Windows ME, 128 RAM, AMD K7.
I have removed a faulty Diamond Supra 56i Pro.
I have fitted a Dynamode V.92 internal modem to the PCI slot.
The PC fails to recognise that a new modem has been fitted.
PnP, Install/Remove New Hardware has no effect.
The Supra and its associated software have been removed.
PCI slot 4 is recognised on boot up as containing a communications device, IRQ 10.
Editing the registry for residual Supra info is ongoing but to no effect so far.

Any advice would be welcome.

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New Modem not found by PnP. Why?

by Geek2D In reply to New Modem not found by Pn ...

shutdown, remove hardware, boot up remove software, double check autoexec.bat, check registry again. reboot again and make sure that nothing shows as having taken PCI slot 4. Put the new modem in a new slot until it finds it on boot up. If you try all slots and it wont find it do the same with the old modem. If it finds the old modem something could be up with the new modem. If it wont find the old modem then the problem lies elsewere. hope this helps.

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New Modem not found by PnP. Why?

by walter In reply to New Modem not found by Pn ...

The question was auto-closed by TechRepublic

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New Modem not found by PnP. Why?

by csmith In reply to New Modem not found by Pn ...

You have to do a manual install.
After you have cleaned up, put the new MODEM in , and when you get to the screen on search options, tell Windows that you want to select the device.
Manually select modem, and load the driver.
On reboot, the OS should see the MODEM.
Regards, Chris

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New Modem not found by PnP. Why?

by walter In reply to New Modem not found by Pn ...

The question was auto-closed by TechRepublic

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New Modem not found by PnP. Why?

by ddinardo In reply to New Modem not found by Pn ...

If you are using a PCI modem, and it is seen on boot up as a PCI Communication device, then it is possible that windows has already found it and is waiting for you to tell it what it is.
Check in device manager and see if you have anything under ?other devices? if you have a communication device then double click on it and update the driver.

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New Modem not found by PnP. Why?

by walter In reply to New Modem not found by Pn ...

The question was auto-closed by TechRepublic

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New Modem not found by PnP. Why?

by jdieter In reply to New Modem not found by Pn ...

As stated in #3 above Windows will recognize the modem but not as a modem. The new modem that you have is a Win Modem and not a harware modem like your old one. Windows needs to have an HCF communications port configured for you new modem. Run the setup program from the disk that came with the new modem and when the computer reboots it will find your modem. (One more reason to buy chipset modems.)

Hope this helps

Jay

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New Modem not found by PnP. Why?

by walter In reply to New Modem not found by Pn ...

The question was auto-closed by TechRepublic

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New Modem not found by PnP. Why?

by walter In reply to New Modem not found by Pn ...

Thanks to all who answered my question.
Trying the various options expanded my knowlege a little more each time.
a job well done.

Walter

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New Modem not found by PnP. Why?

by Atlas12 In reply to New Modem not found by Pn ...

If all else fails go into the Control panel/Systems tab/Device Manager and remove all the Communications Ports then reboot. When the computer restarts it should find all the ports and hopefully the Modem too...
Good Luck!

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