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Question

New motherboard installation, speakers don't work

By ZedsDead1997 ·
Tags: Windows, Hardware
I have recently upgraded a few parts to my PC, the main one being a new motherboard. I went from a ROG STRIX Z-390-H to a ROG STRIX Z-490-H. In doing so, the stand-alone speakers I have for my desktop have stopped working. I bought new speakers thinking that the old ones might have just for some reason been fried in this whole process (it was time for new speakers anyway) but now the new speakers also are not working with my build.
When installing the new speakers, new options became available in the sound devices settings, and I see that it should 100% be working. The speakers themselves have the LED light on, indicating there is power and they are connected. I just cannot get any sound to go through these things.
I am assuming I did something wrong in the part installation process - I basically broke down and rebuilt my whole PC in this process of adding a couple of parts. Is it possible I am just missing a connection on one of my pins in the hardware?

Note: I have a separate headset I use for gaming that is plugged into one of the USB ports on the front side of the PC. This is working as intended before and after the installation process. Both set of speakers seem to not be working when plugged into the motherboard itself in the ports on the backside of the PC.
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All Answers

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Let's check those drivers and settings.

by rproffitt Moderator In reply to New motherboard installat ...

I don't see any mention of a clean OS install followed by the usual motherboard drivers. Also there are motherboards that we can disable the onboard audio in the BIOS so you need to check that.

Finally if you have more than one audio source then that is usually a problem as this is Windows. You want to have one audio source while you sort out drivers and settings. I can't tell you a step by step because each PC differs.

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PS. There's always a chance.

by rproffitt Moderator In reply to Let's check those drivers ...

The motherboard is defective. Companies hate returns so always give them a chance to tell you what to try. They usually go over BIOS, BIOS settings and drivers.

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Performing a clean install

by ZedsDead1997 In reply to Let's check those drivers ...

Ok, I’d like to try to perform a clean OS install. Hopefully it’s not too late, but how would I go about doing this? When I do my research online, it tells me it’s essentially wiping my current version of Windows and re-installing it. I just want to clarify that this is what I should be doing.

PS: I’m noticing unintended issues with my PC when gaming. The PC crashed at one point when booting up a certain game, and has had multiple app crashes when playing a game I have played for hundreds of hours before with my issues.
I’m assuming this is all related to me not following certain steps to having a clean install.

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Re: clean install

by Kees_B Moderator In reply to Performing a clean instal ...

That's the right thing to do:
1. Wipe the hard disk
2. Reinstall Windows
3. Install all recent drivers from the makers site.

And it wouldn't harm at all if you check if the BIOS is the most recent one available for your motherboard and update that if it isn't.

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Re: no sound

by Kees_B Moderator In reply to New motherboard installat ...

The (usually green) sound output jack on the motherboard should work by default without you making any connection on any pin yourself, assuming you reinstalled Windows for the new motherboard and installed the right drivers from the makers site.

If you use a separate audio card, remove that for the moment.

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speakers don't work

by amfan280 In reply to New motherboard installat ...

Set up your motherboard sound softwer. Then it will work

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