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new users cannot add printers

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6 replies

by sistermaryg

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I still have printer problems. New users cannot add printers. A diolog box comes up saying the printer is not connected to the server. Old users have no problem printing. We have a Windows 2000 server serving Windows 2000 clients. I just finished putting Net Shield back on before the new user tried to add printers. Sister

6 replies

by hjs

This looks like a permissions issue. Either throught a firewall or software blocking.

by sistermaryg

The users are now having trouble connecting to their profiles. Should I uninstall Net Shield again?

by canonsen

Try locating the printer on the network and the install it from the server, not through add-a-printer wizard. If you see the printer on the network and click on it, it should tell you that the printer needs to be configured on the computer and the drivers will be installed over the network. You may need to do this logged on as administrator.

by sistermaryg

Thank you everybody! It is a connectivity issue. If I plug in a wire from my clients to other NIC on the server, users can add printers and print. Thanks again. Your support is invaluable. Sister

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