Hello All.
Got an interesting problem with an XP machine. It’s a Micron PIII 512mb RAM with XP Pro on it. Basically what’s happening is the user is a home user. When he started having performance issues (slow response) he ran an anti-spyware program that cleaned up a TON of bugs on his machine. He is running Symantec Anti-Virus with current defs. After the spyware program ran, he’s getting no response in his IE browser. Gets the typical “Contact your network administrator” message. Upon calling his ISP, they talked him into installing a VERY invasive PPPOe package that came with his DSL equipment. Still nada. They then washed their hands of the situation.
We originally thought perhaps it was a corrupted browser, so we installed FireFox (1.0pr). This did not work either. The machine gets replies to it’s ping requests, so I believe TCP/IP is functional, along with the connection in general. The machine does not currently have SP2 as it went down a couple of weeks ago and they did not update it. At this point, I’m of the opinion that it’s a problem with the OS install “losing” it’s way to the internet. I’ve recommended the person do a repair from the CD. We’ll see from there.
Just wondering if maybe anyone else has seen a problem of this type?