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No Browser Functionality

By d.jones092 ·
Hello All.

Got an interesting problem with an XP machine. It's a Micron PIII 512mb RAM with XP Pro on it. Basically what's happening is the user is a home user. When he started having performance issues (slow response) he ran an anti-spyware program that cleaned up a TON of bugs on his machine. He is running Symantec Anti-Virus with current defs. After the spyware program ran, he's getting no response in his IE browser. Gets the typical "Contact your network administrator" message. Upon calling his ISP, they talked him into installing a VERY invasive PPPOe package that came with his DSL equipment. Still nada. They then washed their hands of the situation.

We originally thought perhaps it was a corrupted browser, so we installed FireFox (1.0pr). This did not work either. The machine gets replies to it's ping requests, so I believe TCP/IP is functional, along with the connection in general. The machine does not currently have SP2 as it went down a couple of weeks ago and they did not update it. At this point, I'm of the opinion that it's a problem with the OS install "losing" it's way to the internet. I've recommended the person do a repair from the CD. We'll see from there.

Just wondering if maybe anyone else has seen a problem of this type?

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by LMon In reply to No Browser Functionality

If it's a complete version of Norton it could possibly be that the firewall from norton is stopping internet access. Disable norton's temp. and see if that is the issue.

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by LMon In reply to

Also check to see that the lan settings IE is not set to use a proxy server.

Check to see if they enabled the firewall in IE if so disable it. Also try uninstalling and reinstalling the tcp/ip stack.

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by sgt_shultz In reply to No Browser Functionality

try this from a command prompt: ipconfig /release <enter> then ip config /renew <enter> post any errors. then try to browse.
can you ping your isp's dns servers (the ip addresses usually available on their website) or can you ping www.nfl.com. if yes, you have configuration problem. try enabling dhcp on the workstation while you get it working. don't forget to force the refresh renew and write down the numbers you get. if no, i vote for trying another nic or reinstalling nic. you have link light?
else i vote for firewall also. i have seen corruption to the point where. disabling might not work. you can try a real old restore point maybe. if it is corrupt firewall installation. you may hav to research how to manually update or uninstall at www.symantec.com

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by chanmkr In reply to No Browser Functionality

Try sfc on command prompt it will ask any file changed from cd which y instolled
give a feed back it help y or not

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by Plynn In reply to No Browser Functionality

I've tried several anti-spyware products too, with several different results. Some of them provide a preference setting & he may not have set it up before using it. A couple that I used did much the same thing & had changed the registry, so even after uninstallation, the problem remained.

I had to use the XP Restore to fix the problem in one instance & in the other, I used the Repair on the installation disk to correct it. Be sure to check on updates when either of these solutions are used.

Another possible answer is to log in as admin & check the firewall setting. The program may have used XP's security setting to block internet traffic.

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