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no connection to isp

By xgncomp ·
What would cause an USB Epson Scanner to cause no connection to an ISP?

Elaboration:
After troubleshooting onsite this PC, I took it back to my office and re-installed the OS (WIN9. I was able to connect to AOL with no problem. Took it back to the customer, tried to logon,no connection. The modem dails out, you hear the handshaking and thats it. Like it is stuck in a loop trying to hanshake w/ the ISP. Noisy Phone line you might be wondering! Wrong! Phone company verified. Phone technician was onsite to check the next day. To make a long story short. The customer unplugged the EPSON scanner from the USB port and they were able to log on with no problem. Any answer on this one?

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no connection to isp

by NVPaladin In reply to no connection to isp

What model scanner? There are some known problems: System hangs, Out of memory, etc. So far all answers seem to be update the driver. I am sure you have thought of this, but I hope it helps some

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no connection to isp

by xgncomp In reply to no connection to isp

The question was auto-closed by TechRepublic

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no connection to isp

by dmiles In reply to no connection to isp

Check the device manager and see if the scanner is being used to scan for faxes,sounds like there is a port settings that is is conflict.

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no connection to isp

by xgncomp In reply to no connection to isp

The question was auto-closed by TechRepublic

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no connection to isp

by daryn19 In reply to no connection to isp

check your port settings it sounds like the ports that the isp are using are in conflict with the scanner

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no connection to isp

by xgncomp In reply to no connection to isp

The question was auto-closed by TechRepublic

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no connection to isp

by xgncomp In reply to no connection to isp

This question was auto closed due to inactivity

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