Networks

Question

"No Internet Access" on WiFi Taskbar Icon

By PJFoster ·
I'm running Windows 10 Pro, Version 1909, OS Build 18363.1198. I am connected wirelessly to our provider (Wave) for internet access through an Eero Beacon v.6.0.3-24. The main Eero Gateway (wired) is only about 100 feet away.

My trouble is that the WiFi icon in my taskbar will periodically show "No Internet Access", especially when I log onto my works VPN. When i log off, it will come back to show "Internet Access". That may be the norm when logging onto the VPN, but there are times that i get the "No Internet Access" when i'm NOT logged into the VPN and it does cause problems with E-mail, web browsing, etc.

Thank you in advance for your responses.
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All Answers

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Back to the ISP.

by rproffitt Moderator In reply to "No Internet Access" on W ...

This setup is well, pretty much a fringe area. Have them fix it. I just fixed something similar (it was a bum router.)

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Windows connectivity test

by spetryschuk In reply to "No Internet Access" on W ...

To drive this internet connectivity test, Windows will reach out to a specific preconfigured site (www.msftconnecttest.com) to determine if it is reachable.

You're getting the "no internet access" message as this site isn't reachable by the Windows connectivity tool during these periods of time.

I'd reach out to the IT staff at work to determine if there's any known reason why this would fail when you're connected to the VPN. Its possible there's a corporate policy that blocks it.

For the times when you're experiencing the issue while not connected to VPN, there's likely an ISP related issue. Without more information its tough to tell ... but based on previous experience its probably DNS related.

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