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No Internet Connection on Novell Network

By DouglasB ·
The user has a WIN XP PRO desktop using Novell client, as well as Client for MS Networks. Computer can read all the network drives/printers but will not connect to the internet. I have tried DHCP (original configuration) and static IP with no luck. This desktop also connects to an AS/400 server, but that connection also will not work. Initially I got a Winsock error when trying to run a program from the AS/400, so replaced the Winsock file, still did not fix the problem. I have run anti-virus and anti-adware/spyware which removed those problems, but still not internet. If I use DHCP and do an IPCONFIG I don't get a gateway, just IP and Subnet. With static IP I get gateway/subnet/ip with IPCONFIG. Thanks.

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by BudTheGrey In reply to No Internet Connection on ...

The existence of the Novell Client (and for that matter, the MS client) should not have any bearing on getting to the internet, unless you have to authenticate to one or the other network in order to get through a firewall or proxy.

What did you replace the WinSock file with?

The first test is to set the workstation up with a static IP. Double check that you are using the proper netmask for the network. Make sure the gateway Ip is set to the IP addres of the router that goes out to the internet; confirm the DNS server's IP address.

Open a command prompt and PING the IP address of the router. If the ping comes back, you should be able to get out to the internet. Test by PINGing a web address:, or some such.

If you get back a "host not found" error, the problem is with DNS.

If the packet fails to get there, the problem is probably not with the workstation, but at some point past the router (or the router itself).

Hope this helps

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by JesusS In reply to No Internet Connection on ...

The same happened to me a few months ago. Make sure you have TCP/IP installed, otherwise you'll never connect to the Internet. It's a dumb answer, but it worked for me. Good luck.

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