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No network connectivity

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8 replies

by spioinu

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After a period of inactive time trying to access the network or Internet the computer fails. If I try to ping the router by IP address the request times out. The only way I am able to make the computer work on the network is to reboot. It will continue to work unless the computer is inactive for 30 minutes or more. I have found that removing antivirus software McAfee and Norton makes the problem go away. I have tried two different versions of NAV and one of McAfee. IP addresses are statically configured and all Windows updates have been run. The pc has been completely rebuilt.

8 replies

by volovoy

Try to turn off power management options in Control Panel and/or in BIOS also. It happens on old laptops ond on computers with Windows 95 after waking up from sleeping mode.

Good luck.
Alex

by isys

The problem with Win 9X is that it unloads network protocols when power management kicks in. Go into the BIOS and disable power management.

by spioinu

Power management is turn off in BIOS and Windows. This is a Peer-to-Peer network running mainly Win98 with one of XP and ME. This problem is happening only on two 98 desktop computers. All computers are connected to a NetGear switch. I have tried multiple ports on the switch, a new NIC and setting the KeepAlive for TCP/IP to 30 minutes. Again, removing NAV or McAfee will resolve the problem.

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