OK Anna777, I thought I had this solved by recreating the profile and renaming all Outlook files associated with that profile. However, this only worked until the computer was restarted. This morning the problem recurred so I’ll repost the question. I have already tried the 2 suggestions from Anna which were to “Schedule an automatic send/receive every x minutes” and to “Send immediately when connected.” I set the Schedule an auto send/receive to 1 min and this is a good work around but I’d really like to know why this is happening. So here’s the problem.
I have 1 user on our network who has a new Windows XP Pro with Outlook 2002. Her Outlook won’t notifiy her of new messages. To find out if she has new mail, the user has to switch folders. Her Outlook will also not send an email until she clicks out of the current folder. I have other users that have Windows XP Pro and Outlook 2002 who don’t have this problem. One was having problems with a long delay in the time it took to show an email. We solved this by unchecking Enable Instant Messaging in Tools/Options/Other. We use Exchange 2000 on a Win 2K server. The client machines are behind a firewall along with the Exchange server so nothing should be interferring. I found some info in MS article # 305572. This is what it says:
This problem can occur in a NAT environment because Outlook 2002 never receives the UDP that the MS Exchange Server sends, and you cannot route the UDP packets to a computer that is running Outlook 2002.
The computer that is running Outlook 2002 returns to polling the Exchange Server for new email messages by using the RPC to work around this problem. However, a logic error exists with the Exchange Server and it does not reply to the polling request.
I just don’t think this applies to us because the clients don’t go thru a firewall or router to reach the Exchange server. I do think it has something to do with the UDP packet not gettting to Exchange to Outlook.