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no printout

By kimy ·
we advised user to off & on printer as well as its axis box but when they tried to print, it appears that printing is successful but no printed document comes out. we ping ip address as well and its responding. is it the machine that has the problem? please help. thanks in advance.

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by p.j.hutchison In reply to no printout

Check the print queue itself, make it isn`t paused or another document is preventing other documents from printing. Update driver on server if possible.

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by sgt_shultz In reply to no printout

wonder if this is the symptom you get when a firewall is blockign the traffic. if no firewall it sure sounds like printer is at new address. i would double check it with a printer self test. maybe resetting things changed its ip address if box is setup as dhcp client.
otherwise i'd suspect a failed axis box (i assuming that is a print server of some sort?)

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by sgt_shultz In reply to

by self test i meant get it to print it's config page so you know what ip address it is at...

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