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No Restore, no access to H&S\Helpctr.exe

By lancelot_and_gambini ·
Suddenly we are unable to access Help and Support, because we apparently 'lost' Helpctr.exe. We have tried all solutions as suggested by www.kellys-korner-xp.com/top10faqs.htm, but to no avail. The last thing happening beforehand was the unsuccessful automatic nocturnal download of MS patches KB 840374 and 835732. The latter kept itself installing over and over again automatically at the preset time, so we stopped the automatic update and 'uninstalled' whatever was left. I don't know whether all this is relevant to our problem however. Since DELL Support told us that we may have to reinstall XP entirely, we rate the importance of this question the full 500 points because of the nightmarish scenario this would bring to us.

Please help us if possible.

Thanking you in advance for a speedy reply.

Yours faithfully,

John Smith

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by p.j.hutchison In reply to No Restore, no access to ...

First, make sure Helpctr.exe is in c:\Windows\PCHealth\Helpctr\Binaries. If not use SFC /SCANNOW to restore missing system files.

Also, make sure 'Help and Support' service is running (Automatic) in Services.msc

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by lancelot_and_gambini In reply to No Restore, no access to ...

Thank you for such a speedy answer.
In binaries we found helpctr (File Version 5.1.2600.1340 Created 5/12/2004 724 KB) and hscupd
(File Version 5.1.2600.1106 Created 5/12/2004 8.50 KB), but if we double click either nothing happens. If we try to run these manually: Windows cannot find them.
[By the way, if we run SFC/SCANNOW: same message]
When we checked in Services.msc we found Startup Type: Automatic, but Status: blank. When we clicked 'start' we got: 'Error 126: The specified module could not be found'.
We also went to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\AppPaths\, but did not find either.
I hope this information helps. Thanking you again sofar for your help.
Regards, John

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by lancelot_and_gambini In reply to No Restore, no access to ...

I managed to run SFC/Scannow.
After asking for my XP disk, I inserted the XP Restore disk that was included when DELL delivered the preinstalled system. Then the disk was refused: wrong disk.
The message I got was: "Files that are required for Windows to run properly must be copied to the DLL Cache. Insert your Windows XP Home Edition Service Pack 1 CD now."
The problem is, that the mentioned DELL disk is the only disk I've got. I don't how SP1 was originally installed on my comp!? Perhaps it came in an automatic up-date, I don't know.
Any suggestions out there???
We are getting more and more desperate, fearing an unavoidable XP-reinstall, losing everything we have, hundreds of favorites, stored e-mails (periodicals and reports we subscribe to), settings, anti-spy software and other utilities etc. etc.
Please help!

P.S. Interestingly enough, looking in 'services', System Restore is both 'started' and on 'automatic'. So it looks like it is still religiously making daily restore points. The problem remains that I cannot access them, since it's Helpctr.exe that, although on 'automatic', remains unstartable (see my earlier comment).

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