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no sound on computer

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6 replies

by luv2bike2

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don't know exactly what happened. however there is no sound coming out of the speakers, speakers are plugged.

you can hear a ding on the internal computer speaker but that is all, no music.

in the control panel/sound icon everything is grayed out.

i am logged in as adminstrator so i would think i would be able to make changes.

in the control panel/sound and audio/volume tab , it says no audio devices,
the sound tab- everything is grayed out.

what could be wrong.

can not do system restore, it was not setup.

in device manager under sound, video and game controllers, there is one yellow ! and that is for c-media AC97 audio device, however, there is a legacy audio drive that does NOT have the yellow !.

any help would be greatly appreciated.

thank you!! :)

6 replies

by ken

You need to update the driver. Find the latest driver for you operating system here:
http://www.cmedia.com.tw/?q=en/driver
Download it and install it.
You may have to unistall the old driver by right clicking on the device in device manager and selecting "uninstall" then restart the computer.

by luv2bike2

however it maybe a couple of days before i am able to reply back since it is a friends computer and i don't have access to it all the time.
thanks for your assistance here.

by oh smeg

Because the AC 97 Driver supplied by Realtech isn't Digitally Signed with M$ so if you have WGA installed which you must have to get Windows or Microsoft Updates it may not be possible to apply the AC97 Driver.

By all means try this but if you are unable to load the new driver you need to wipe the HDD reinstall the OS and apply the AC97 Driver before going to the Windows Update Site to patch the system. The moment that you allow WGA to be applied the ability to load Realtech drivers becomes impossible.

Of course if this computer is used in a production environment you need to back up all the data & settings before wiping the HDD but if ti is just a games machine this isn't as important.

Col

by luv2bike2

but a home computer and they don't play games on it. i will try unloading the current driver and reinstall the new driver. if i have to wipe out their information i will certainly back up everything they want. thanks for your assistance here!

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