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Norton AntiVirus cuases Word problems

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I have a computer in a small LAN that has been quite problematic in one area. The bottom line is this: When Norton Anti-Virus 2000 is installed (with current virus definitions), Microsoft Word documents open and respond very slowly ? but only some, not all Word documents. Moreover, there is not any apparent commonality with these Word files, at least none that has been obvious to me. In addition, the locally installed printer responds slowly as well. If I uninstall Norton Anti Virus, both the Word documents and the printer behave normally. There is another computer on this LAN that is identical to the problematic computer, except, of course, its location in a different office. I have no such problem with that different ? but identical ? computer.

Both of the computers are (were) as follows: AMD 300 K6 processor with 128 MB RAM on an Asus P5A Super 7 Motherboard, ATI graphics card, 3Com NIC #3c905b-tx. Windows 95B. The printer connected thru LPT1 is an HP 722c.

I tried swapping printers, and both computers behaved as before, one good, the other problematic.

The problematic machine has been replaced several times with various hardware configurations, the most recent being an Intel 733 Pentium III on an Asus CUV4x motherboard, ATI Rage128 graphics, 3com NIC.

Whenever Norton Anti Virus is loaded on ?this person?s? computer ? regardless of the computer configuration ? the Word documents (some of them) and the printer are slow to respond. Remove NAV, and the problem goes away. The only thing I can think of that I haven?t tried is to connect to the LAN with a different cable and/or connect thru a different port and/or different hub. That doesn?t make sense to me, but stranger things have happened, I suppose.

Constructive comments, thoughts, or suggestions would be greatly appreciated. Feel free to email me for questions, clarifications, etc. Comments will be added as necessary.

Maxwell

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Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Norton AntiVirus 2000
You can enable or disable the NAV plug-in by running a command from the Run dialog box.

NOTES:
The command lines that follow assume the default installation path. Substitute the appropriate path for your installation.
Norton AntiVirus Auto-Protect will still provide protection by scanning any file that is launched, downloaded, opened, created, or deleted.

To enable the plug-in for Office 2000:
1. Click Start, and then click Run. The Run dialog box appears.
2. Type the command, including the quotes, for your operating system and software, and then press Enter.

Windows 95/98 with Norton AntiVirus installed:
“C:\Windows\System\Regsvr32” “C:\Program Files\Norton AntiVirus\OfficeAV.dll”

Windows 95/98 with SystemWorks installed:
“C:\Windows\System\Regsvr32” “C:\Program Files\Norton SystemWorks\Norton AntiVirus\OfficeAV.dll”

Windows NT/2000 with Norton AntiVirus installed:
“C:\Winnt\System32\Regsvr32” “C:\Program Files\Navnt\OfficeAV.dll”

If the command is successful, then you will see the following message:

“DllRegisterServer in C:\Program Files\Norton AntiVirus\OfficeAV.dll succeeded.”

To disable the plug-in for Office 2000:
1. Click Start, and then click Run. The Run dialog boxappears.
2. Type the command, including the quotes, for your operating system and software, and then press Enter.

Windows 95/98 with Norton AntiVirus installed:
“C:\Windows\System\Regsvr32” -U “C:\Program Files\Norton AntiVirus\OfficeAV.dll”Windows 95/98 with SystemWorks installed:
“C:\Windows\System\Regsvr32” -U “C:\Program Files\Norton SystemWorks\Norton AntiVirus\OfficeAV.dll”

Windows NT/2000 with Norton AntiVirus installed:
“C:\Winnt\System32\Regsvr32” -U “C:\Program Files\Navnt\OfficeAV.dll”

If the command is successful, then you will see the following message:

“DllUnregisterServer in C:\Program Files\Norton AntiVirus\OfficeAV.dll succeeded.”

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Thanks Anna777, but answer number 6 provided the solution. By the way, that’s quite a few points you’re racking up there! I guess having a GIJoe fighting those clandestine battles for you is paying off! E-mail me if you’re interested in hearing an interesting story about that kind of thing.

Maxwell

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

You probably have NAV set to scan every file when you touch it (as opposed to when you write it). If you are scanning all file types, and if you have huge .dot files attached to some documents, this might do it. Also, in this mode, if you have a link to one or more cells in a spreadsheet, the entire spreadsheet is scanned.

For a start, look at the NAV settings on the two machines and see if they are the same.

If the “bad” computer pulls anything over the network (.dot files, spreadsheets,print drivers, etc.) this would also slow things down as NAV tried to scan each entire file.

Good luck.

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Thanks for the answer, but number 6 was the solution.

Maxwell

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Does this person load “NEW” software to get the computer to do something the other computer does not do?

Problem was extremely slow response time to open programs/files. User “NORMALLY” loaded adobe acrobat afer receiving “NEW” computer and never acknowledged adobe. After acknowledgement computer acted normal. Has all software been acknowledged?

BTW – 800 mghz, 256 M ram, IBM T22, 20 G HD was slower than 233 mghz, 128 M ram, Compaq desktop (30+min to open a word .DOC)

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Thanks for the answer, but number 6 was the solution.

Maxwell

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Hello Maxwell,
I would check to see if “this persons” network cable runs through any magnetic fields. It could very well be that things work fine otherwise but as soon as the added load of anti-virus software appears, that things slow down considerably. Also, I would consider troubleshooting this users profile. Does this user have the same issues when logging onto another machine? Does a new user experience these issues logging into this particular machine? Does this user have additional fonts, clipart images, etc installed on the puter….those would be installed from the second, third or fourth office disk, depending on which version of office you have.

Mike

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Thanks for the answer, but number 6 was the solution.

Maxwell

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

I would suspect a different setting in NAV for the problematic PC. Change the settings to conservative like “Scan Program Files only” etc. to see if it gets corrected. Post a question to symantec tech support as well or check their FAQs. I’m also assuming you keep NAV updated. There is a virus that attacks riched20.dll and makes office run rounchy. You may also check that riched20.dll file and update it with the newest version or run system file checker (from System Information Tools Menu) to check for changed or corrupt files. If all that fails, try reinstalling or upgrading the MS Office Product.

On another note, that DJ722 printer relies on the PCs processor for printing. You might try a bigger model that doesn’t tax the PC so bad. The less overhead may offset the unknown problem enough to satisfy the user.

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Thanks for the answer, but number 6 was the solution.

Maxwell

Norton AntiVirus cuases Word problems

In reply to Norton AntiVirus cuases Word problems

Hello,

I’ve seen this before and I don’t think it’s a Norton antivurus problem. It may be a coincidence that it only seems to happen with Norton antivirus installed, or maybe this is just another one of those “bug quirks”.

However, there’s a Microsoft article that describes your problem. Here is a link to the article.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q167081

Here’s the article.

SYMPTOMS
When you open or close any of the programs listed at the beginning of this article, the program may respond slowly. Also, when you open or close a document in any of these programs, the file may be opened or closed very slowly.

CAUSE
This problem occurs if Microsoft Outlook automatically creates journal entries for these programs. Microsoft Outlook creates entries for these programs by default.

Note that this problem may occur even if Microsoft Outlook is not currently running.

WORKAROUND
To work around this problem, turn off the journalizing featurefor the Microsoft Office 97 programs. To do this, use the following steps:

Start Microsoft Outlook.

On the Tools menu, click Options.

Click the Journal tab.

In the “Also record files from” list, clear all of the check boxes.

Click Apply, and then click OK.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Office 97 for Windows. This problem was corrected in Microsoft Office 97 for Windows, Service Release 1 (SR-1).

I hope this helps.

John

Norton AntiVirus cuases Word problems

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I have to wonder why I didn’t find that article. I searched high and low for something like that, but I guess I didn’t look inbetween the cracks! Thanks for the help.

By the way, what’s that “user deleted” all about? E-mail me if you know.

Maxwell

Norton AntiVirus cuases Word problems

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