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Norton AntiVirus Hangs

By PramodPatil ·
Hi,

I have norton antivirus 2000 installed on win2k pro, SP3. Whenever I do full scan of the system, norton scan window hangs. It never finishes the scanning.

This never worked even before applying win2k pro sp3.

It works only if I manuallyselect each drive and scan. But cannot schedule for a full scan as it hangs.

System is active only Norton Scan Window hangs.

Thanks in advance.

-Pramod

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Norton AntiVirus Hangs

by B_Pope In reply to Norton AntiVirus Hangs

If you have another virus scanner installed that would cause a conflict & prevent your scan from finishing, the only solution would be to uninstall the other scanner. If this isn't the case read on there's lots of possibilities.

Make sure you empty your temp internet files & your temp files both in your Windows dir, then try running the scan again.

Run Scandisk & Defrag & try scanning again.

Run your scan in safe mode, if the scan finishes in Safe mode, but not in Normal mode, then note where the scan stops when running in Normal mode. If the scan stops on a specific file each time, then verify that the file is not a virus by submitting it to Symantec.

If the scan stops on a different file each time, or if the scan just stops, you need to try shutting down running programs, there's a really nice program called Process Explorer that will show you all your running processes & allows you to kill them also till your next reboot. Or since you can see them running you could justgo into their settings & disable them.

http://www.sysinternals.com/index.shtml

Make sure you don't have a firewall or modem running also.

This is all assuming you've run live update & your virus definitions are all up to date. Other than that I'd suggest uninstalling & reinstalling the antivirus. At which point I'd suggest visiting Symantec & getting the uninstall list so you can completely remove all components before reinstall.

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Norton AntiVirus Hangs

by PramodPatil In reply to Norton AntiVirus Hangs
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Norton AntiVirus Hangs

by pierrejamme In reply to Norton AntiVirus Hangs

Another option might be Klez or Bugbear. They take control of your Viruscanner and may cause this effect. See instruction on how to remove these "Bad Guys" at the command prompt at Symantec or McAfee.
Or you can try something like NOD32 DOS Scanner at http://www.nod32.com/.

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Norton AntiVirus Hangs

by PramodPatil In reply to Norton AntiVirus Hangs

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Norton AntiVirus Hangs

by PramodPatil In reply to Norton AntiVirus Hangs

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