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Norton AV 10 – Unable to Scan

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I have been working on this machine for a few days and I am having a few problems. First problem is that I am unable to uninstall Norton Anti Virus, I tried it in safe mode and I also tried using the installation cd to remove it, and it wont do it. My second problem is this: after I was able to enable the auto-protect feature (with a week of efforts) I am now unable to do any type of a scan, it just freezes up the program and ends up not responding.

I tried to set up a start up scan and after that everything has been problematic. Any advice would be appreciated, thank you in advance.

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Clarifications

In reply to Norton AV 10 – Unable to Scan

Clarifications

Try this

In reply to Norton AV 10 – Unable to Scan

Download and run the Norton Removal Tool

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

I gave it a shot….

In reply to Try this

Unfortunately, none of those are geared towards version 10. Thank you though.

Try this

In reply to I gave it a shot….

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716174339?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Nope, this is what it tells me:

In reply to Try this

The following were found on this computer. These must be removed through “Add/Remove Programs” before Norton Removal Tool can proceed.

Symantec AntiVirus 9 or later.

The only symantec product I have installed is the AV 10 and it wont uninstall with add/remove programs.

Thank you for your help so far, at least its narrowing it down as we go.

You refer to it as AV10

In reply to Nope, this is what it tells me:

is it Norton 2009.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20081126133759EN

Try reinstalling over the top and then see if you can uninstall it. If it works try the tool in this link.

If that fails

In reply to You refer to it as AV10

and you have registered the product get in touch with them.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=nav_2009

I once went through 6 pages of registry entries to remove Norton from a file server that a Tech had left and taken the password with him. It wasn’t much fun.

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