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Norton AV 10 - Unable to Scan

By arthur.acopians ·
I have been working on this machine for a few days and I am having a few problems. First problem is that I am unable to uninstall Norton Anti Virus, I tried it in safe mode and I also tried using the installation cd to remove it, and it wont do it. My second problem is this: after I was able to enable the auto-protect feature (with a week of efforts) I am now unable to do any type of a scan, it just freezes up the program and ends up not responding.

I tried to set up a start up scan and after that everything has been problematic. Any advice would be appreciated, thank you in advance.

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All Answers

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Try this

by Jacky Howe In reply to Norton AV 10 - Unable to ...

Download and run the Norton Removal Tool

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

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I gave it a shot....

by arthur.acopians In reply to Try this

Unfortunately, none of those are geared towards version 10. Thank you though.

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Try this

by Jacky Howe In reply to I gave it a shot....

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716174339?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

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Nope, this is what it tells me:

by arthur.acopians In reply to Try this

The following were found on this computer. These must be removed through "Add/Remove Programs" before Norton Removal Tool can proceed.

Symantec AntiVirus 9 or later.


The only symantec product I have installed is the AV 10 and it wont uninstall with add/remove programs.

Thank you for your help so far, at least its narrowing it down as we go.

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You refer to it as AV10

by Jacky Howe In reply to Nope, this is what it tel ...

is it Norton 2009.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20081126133759EN

Try reinstalling over the top and then see if you can uninstall it. If it works try the tool in this link.

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If that fails

by Jacky Howe In reply to You refer to it as AV10

and you have registered the product get in touch with them.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=nav_2009

I once went through 6 pages of registry entries to remove Norton from a file server that a Tech had left and taken the password with him. It wasn't much fun.

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