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Norton AV 2003 subscription URGENT!

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by jon_w31

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URGENT help needed!
I have loaded Norton anti Virus 2003 on a system.
Unknown to me the clock/date was wrong.
the version is new retail and after installation it is showing only 3 months subscription left!
i have tried uninstalling, removing allregistry entries, resetting clock and then re-installing to no avail?
Other than reformating is there any way around this or is it going to cost me anew subscription on top of the new purchase?
Thanks

5 replies

by thechas

I assume that you have a purchase receipt.

Contact Symantec.
They should from your proof of purchase extend your subscription.

Chas

by ann777

The NAV that comes new with systems is usually a limited version and you need to extend the subscription... by paying for it. Even the NAV that you purchase through the store is usually a limited time version for the program and data definitions (check and make sure that it is supposed to be a year version -- but I do not think that it is). 3 months is about right. Through the store, you are paying for the program.

You must subscribe for additional months, and one way of doing that is through the web.

When I renewed through the web, they calculated based on their date/time info (there was some hours difference) on my receipt, but essentially the date and everything else was correctly added. They will add a year if you choose to subscribe for that period.

If you believe the subscription info on your computer is incorrect (AFTER reading the documentation that came with the software), you should be able to go through their subscription troubleshooter to resolve this:

http://www.symantec.com/techsupp/nav/nav_2003_tasks.html

Need help with "solving a software issue"

And i want "to solve a subscription issue"

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