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Norton Corporate Antivirus

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by jkandris

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I am getting memory cannot be read or written to errors in Norton Corporate Antivirus for Exchange. It happens when it trys to start the autoprotect agent during startup. I am still protected just not to the level that I want anybody had this problem or anything like it. I have the permissions set as high as I can get them for that account and still the same error. Plenty of disk space plenty of memory. I dont have a clue. you can have the points if we find a answer that works.

9 replies

by rsp

It's either faulty RAM - check it thoroughly with the motherboard vendor's apps, or it's a fault with the application trying to read/write memory it's not reserved.

Ensure you've got the latest service packs on everything - NT (or 2000 - you don't say), Exchange, Norton (- are there any updates for your version, for example).

You've probably thought of most of this, but it's always worth re-iterating it!

Richard

by jkandris

You are right. It is NT 4.0 SP6 I am running exchange 5.5 sp4. I will see if there is anything else. But I believe I am current. Thanks anyway...

by mr. ezekial transistor

You could change how auto-protect uses memory and that may solve it. Tools Options,
from the Category list choose Auto-Protect.
Choose the Startup button on the right side of the Options Auto-Protect settings dialog box. Specify in the Types of Memory to Use box the types of memory you want Auto-Protect to use. Try different configs.

by sfo farmer

First thing I would do: Disable any plugins (Nav for Outlook)- stop and start
autoprotect and see if that helps.
Second is uninstall NAV CE and follow symantec's instructions on how to do a
clean removal (includes deleteing reg keys and shared files) exactly as it's
written. Reboot and reinstall- make sure the acct has ExchSA priv's. See the
next paragraph below- if you are running both make sure the install order is
correct.
This is a stupid question but- Are you running NAVCE or NAVMSE? (take a look
at what you have installed) and if you are using both- you may have a
conflict with the auto-protect. Both products may be fighting for the same
file it may be scanning. This problem will generally happen only if NAVNT is
loaded after NAVMSE. If that doesn't work (and this is a guess- check
the IRPStackSize and use the recomended size.
Run diags on the memory if all else fails.
Last but not least- I am a firm believer (should I say die-hard fan?) in
NAVCE for desktop and server. But if this were my exchange server, I would be
running Trend Micro's Scan Mail.

by vh_s

This happens quite often. I don't know what precisely triggers this, but actions like add/remove programs, failed virus-clean action, infected computer could somehow trigger it.

I would suggest just to remove NAV from system, and reinstall. If you were asked whether shared program should also be removed, just answer yes (you don't install anything than NAV right ?).

vh_s

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