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Nortons causing problems with XP PRO

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by patrick horn

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I am finding that on multiple computers, that as soon as I install any of the Symantec (Notrons) products, that user files are becoming corrupted so that users cannot log into their computers. This usually ends up with re-installing Windows. Another symptom is on boot-up, the machines won't boot into the OS, just a black screen. You have to start the machine using the "last known good config." This will eventually continue to the point that the user won't be able to log on.

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by pschuvie

The conditions you are experiencing are generally attributed to use of versions of Norton products prior to the Norton 2002 series or where a product specific patch for XP has not been applied. While it may be possible to install and utilize certain products not in the "certified for XP" version there are features that need to be disabled to prevent problems after install, in particular live update, etc.

To remedy your problems it is recommended that Norton applications be updated to the 2002 series, and/or XP compatibility patches be obtained on a product specific basis, where available, from the Symantec website.

There have been some workarounds posted on various web sites but may not prove to be reliable in the long run or may not offset the upgrade cost when considering troubleshooting/fixing/reinstalling unstable installations.

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