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  • #3937555

    Not able to add my Gmail accounts to Microsoft 365 Outlook

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    by jasonknight641 ·

    I recently acquired Microsoft 365 and am trying to set up the mail program on my PC running Win10pro.

    I have verified that IMAP forwarding is enabled in my Gmail accounts that I’m trying to add. I have also verified that the IMAP port settings are correct.
    ie; Incoming mail server: imap.gmail.com port 993
    Outgoing mail server: smtp.gmail.com port 465
    Encryption method: SSL/TLS for both, which is the default.

    For experiment’s sake, I also tried adding via POP, which is also enabled in the gmail accounts, but got the same error message:

    “Something went wrong

    We couldn’t create the Outlook data file. Make sure the disk you’re saving to isn’t full or write-protected and that the file isn’t being used.”

    The error message comes up before being prompted for the email account password.

    I was able to all accounts easily to Thunderbird, which is the mail program on my laptop, but the only account I was successfully able to add to Outlook is my hotmail account.

    Any ideas?

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    • #3940491
      Avatar photo

      Re: gmail in Outlook 365 via iMap

      by kees_b ·

      In reply to Not able to add my Gmail accounts to Microsoft 365 Outlook

      It should create an .ost file in \Users\user\AppData\Local\Microsoft\Outlook . Maybe there is one already?
      What happens if your create a file with such a name yourself?

      Also see https://answers.microsoft.com/en-us/msoffice/forum/all/add-gmail-to-outlook-365-and-use-exisiting-data/0f8d34da-ffb4-4d1a-8add-dad6eff116c1 . Maybe some of it applies? The last suggestion (do it in the mail app and tell Outlook to use those settings seems an idea to try.

    • #3940490
      Avatar photo

      And …

      by kees_b ·

      In reply to Not able to add my Gmail accounts to Microsoft 365 Outlook

      Why not simply use Thunderbird on your PC? You’re used to it, from your laptop. Do you think Outlook is better?

      • #3940485

        **** off troll

        by jasonknight641 ·

        In reply to And …

        My post wasn’t about whether I should use Thunderbird on all my devices. It was about getting Outlook to work. You’re too stupid to be able to read and comprehend simple English, let alone be helpful in any way.

    • #3940483

      Couple of points

      by oh smeg ·

      In reply to Not able to add my Gmail accounts to Microsoft 365 Outlook

      First of which is you need to tell us what you have and what it is doing to get help.

      Just saying you are running Win 10 Pro and want to get G Mail to a 356 Office account which may or may not have Outlook is sort of impossible to answer.

      Also calling a Moderator here a Troll and suggesting that they disappear probably isn’t overly clever as they have the power to delete user accounts and at the very least make posts disappear and they after all are only human.

      Anyway the best answer I can suggest here is look at your ISP and ask them how to setup your system to accept their details. They will of course ask you a lot of questions to find out what you have and possibly even want to remote in to setup the system to work.

      Of course if this is a company system it may breach Company Policy and result in Immediate Dismissal when discovered so if that is the case the proper way to proceed is contact the Companies IT Department and get them to setup the system.

      The problem here is that with so little information of what is being used I’m not even sure that IMAP is the correct protocol to use so I can not offer anything further.

    • #3940482
      Avatar photo

      “IMAP forwarding”?

      by rproffitt ·

      In reply to Not able to add my Gmail accounts to Microsoft 365 Outlook

      I’m reading https://support.google.com/mail/answer/10957?hl=en

      “Automatically forward Gmail messages to another account”

      Are you sure you meant to write forwarding?

      Why I ask is that with forwarding I won’t use the email settings.

      -> Also, setup to access Gmail does not look trivial as I read https://support.microsoft.com/en-us/office/add-a-gmail-account-to-outlook-70191667-9c52-4581-990e-e30318c2c081

    • #3988956

      Reply To: Not able to add my Gmail accounts to Microsoft 365 Outlook

      by petergroft93 ·

      In reply to Not able to add my Gmail accounts to Microsoft 365 Outlook

      In Outlook, select File, then Add Account.
      Enter your Email Address for your Gmail account and select Connect.
      A window will appear.
      Select Next and add your Gmail password.
      Read over the statement that appears and select Allow > Done.
      Restart Outlook.
      Look for your Gmail email in the folder pane.

      Regards,
      Peter

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