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Not able to download-run WINXP & FIREFOX

By bairnsmom ·
Firefox crashed when I was doing a search. Then my computer WINXP stopped me from opening and EXE files. I cannot download any of the "workarounds" from the internet. Nor can I access the helpctr.exe file to go to a previous restore point. I can open Firefox, Thunderbird and my Avast Firewall, by doing a right click. Please advise soonest. Thank you, Bairnsmom

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This really sounds as if you have some kind of Infection

by OH Smeg In reply to Not able to download-run ...

You can try downloading the Trinity Rescue Disc from here and scanning your computer but you'll need to do this on a clean computer not the one you are currently using.

http://trinityhome.org/Home/index.php?front_id=12&wpid=5

While this is a Free download they do ask for Donations which you are not obliged to make.

You can also try to create a New User Account from the User Accounts Option in the Task Manager or booting in Safe Mode and selecting the Administrator Account to see if there is any difference.

Col

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Fix helpctr.exe with these steps

by pcs365_1 In reply to Not able to download-run ...

Hi bairnsmom,

From your posting, I understand that you are not able to access the helpctr.exe to go to a previous restore point on your computer. Below are the steps to fix it for Windows XP platform.

1) Go to Start/Run and type in: Helpctr.exe.
For some users this has restored the functionality in the Start Menu.
OR
Go to Start/Run and type in: helpctr -regserver

If the above didn't help:

1) Check your settings here: Go to Start/Run/Regedit and navigate to this key:

2) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session
Manager\Environment

3) In the right pane if windir is listed under type as REG_SZ, it needs
to be changed to REG_EXPAND_SZ, Value Data: C\Windows.

If this is the case:

4) Go to: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Environment

5) Right click on Environment, then choose Export, name it and save it. Then go to the right pane, right click in an empty area and choose New/Expandable String Value. Name it windir. Then double click it and under Value data, type in: C:\WINDOWS

6) From there, right click and delete the windir which type was listed as REG_SZ then hit refresh (F5).

Do post the results (if working or not)

Regards,
PCS365_1

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