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Not able to run software that i downloaded and installed from internet

By massey22 ·
Tags: Software
Hi,
I have downloaded and installed the "EMC engineer software" from the top of the following web page...

https://www.laplace.co.uk/software/

However, it wont run as it gives the following error message.

"The code execution cannot proceed because usbi2cio.dll was not found. Reinstalling the program may fix this problem"

Do you know how i can solve this so that i can run the software?
Re-installing doesn't help
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When all else fails

by birdmantd Moderator In reply to Not able to run software ...

Reach out to the software developer/company selling the product. Impossible to say with any certainty from an internet forum like this.

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Re: dll

by kbtr1 Moderator In reply to Not able to run software ...

https://www.google.com/search?q=usbi2cio.dll tells what it is and where to download it from.

But I agree with birdmantd: if you can't fix it with the information the link finds, I see that site on their homepage has a "contact us" link, an email address and a phone number. They surely can help you, although it might not be before Monday 8:00 UK time.

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No longer trading

by massey22 In reply to Re: dll

Thanks, though the company no longer trades.

Also, i have the usbi2cio.dll file, but when i try to open it i get a warning message saying that using the file may damage the computer. Do you think this is likely?
The warning is that "you are trying to open a file of type "system file" (.dll).
These programs are used by the operating system and various programs. Editing or modifying them could damage your system.

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Just wait

by birdmantd Moderator In reply to No longer trading

Don't do anything that could create an issue before contacting the program maker/author to be sure. This is not the place to answer your questions or address your concerns.

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Re: open dll

by kbtr1 Moderator In reply to No longer trading

You don't "open" a dll. You copy it to the right place (the program's subfolder in Program Files usually is a good place) and see what happens if you run the program now.

It might be necessary to register it also. See https://support.microsoft.com/en-us/topic/how-to-register-a-dll-file-5354769e-f2c8-739e-9ee1-8c72423f88d3

Maybe there are more details in the technical documentation that comes with the program.

With "no longer trading" you mean the e-mail address and the Phone number don't exist anymore? Then you're out of luck if you can't fix this yourself.

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