Not able to run software that i downloaded and installed from internet

By massey22 ·
Tags: Software
I have downloaded and installed the "EMC engineer software" from the top of the following web page...

However, it wont run as it gives the following error message.

"The code execution cannot proceed because usbi2cio.dll was not found. Reinstalling the program may fix this problem"

Do you know how i can solve this so that i can run the software?
Re-installing doesn't help
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All Answers

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When all else fails

by birdmantd Moderator In reply to Not able to run software ...

Reach out to the software developer/company selling the product. Impossible to say with any certainty from an internet forum like this.

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Re: dll

by kbtr1 Moderator In reply to Not able to run software ... tells what it is and where to download it from.

But I agree with birdmantd: if you can't fix it with the information the link finds, I see that site on their homepage has a "contact us" link, an email address and a phone number. They surely can help you, although it might not be before Monday 8:00 UK time.

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No longer trading

by massey22 In reply to Re: dll

Thanks, though the company no longer trades.

Also, i have the usbi2cio.dll file, but when i try to open it i get a warning message saying that using the file may damage the computer. Do you think this is likely?
The warning is that "you are trying to open a file of type "system file" (.dll).
These programs are used by the operating system and various programs. Editing or modifying them could damage your system.

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Just wait

by birdmantd Moderator In reply to No longer trading

Don't do anything that could create an issue before contacting the program maker/author to be sure. This is not the place to answer your questions or address your concerns.

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Re: open dll

by kbtr1 Moderator In reply to No longer trading

You don't "open" a dll. You copy it to the right place (the program's subfolder in Program Files usually is a good place) and see what happens if you run the program now.

It might be necessary to register it also. See

Maybe there are more details in the technical documentation that comes with the program.

With "no longer trading" you mean the e-mail address and the Phone number don't exist anymore? Then you're out of luck if you can't fix this yourself.

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