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Not detecting hard drive on initial boot

By Rich ·
Hopefully somebody has a simple answer! I dont like to bother people on here but I have spent days on this now.



When I turn a laptop on, it takes a long time at the POST screen then says OS not found. So, If I enter setup at the post screen it says HDD is not present.

However, If I turn the laptop on and press ctrl-alt-del immediately it boots up fine. So It doesnt cold boot but it reboots/warm boots fine.



If it was my personal laptop I would get over it, but its a laptop I have to sell and its very frustrating!



I have tried resetting the BIOS (removing the cmos battery), changing every possible setting in the BIOS and a few other things I cannot remember off the top of my head.

Has anyone had a similar problem?



Thanks in advance guys

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as a service tech......

by ---TK--- In reply to Not detecting hard drive ...

We saw a few of these... one turned out to be the motherboard, and the others turned out that the drives were going bad... So I would try swapping out the drive first since thats cheaper (usually)...

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Thanks guys

by Rich In reply to as a service tech......

Brilliant as always. Will give a new HDD a try, if not I will look at getting a new board.

Thanks again,

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I would first test the HDD with it's makers Testing Utility

by OH Smeg In reply to Not detecting hard drive ...

Look here for the different makers Testing Utilties

http://www.tacktech.com/display.cfm?ttid=287

You could also use the Ultimate Boot CD to do some Diagnostics

http://www.ultimatebootcd.com/download.html

Without knowing the Make & Model of the NB in question here it's a bit hard to offer anything else.

Col

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