Question

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Not receiving Out of Office reply

By J.Runn ·
I have a user using POP3 to access work email. To configure the Out of Office Assistant we have them log into their OWA account. After I watched the user set up the Out of Office Assistant correctly, we can only receive internal replies. i.e. I sent her an email from two different accounts and i didn't receive an out of office reply.

I'm trying to figure out what is going wrong and needing to fix this as soon as I can.

Any help would be great :) Any ideas? Thanks!

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All Answers

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Out of Office Assistant

More info here:
http://office.microsoft.com/en-us/outlook/HP012328301033.aspx

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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Exchange Server

by J.Runn In reply to Out of Office Assistant

We do have Exchange hosting their mail boxes. Our remote users are using POP3 to access their email for the connection rather than exchange. Internally, the out of office assistant is working, but not externally.

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You might need to look into the settings for that to work.

You are half way there, now all you need is to have it running externally.
More info here:
Exchange Server 2007 Out of Office (OOF)
http://msexchangeteam.com/archive/2006/10/06/429115.aspx

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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The Fix

by J.Runn In reply to You might need to look in ...

http://support.microsoft.com/kb/323665

For some reason the setting was changed. It wasn't enabled to send out of office replies.

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So it is working now?.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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Affirmative

by J.Runn In reply to So it is working now?.
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Affirmative

by J.Runn In reply to So it is working now?.
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That fix must be it!

by jdallaire In reply to The Fix

Thanks for posting this. We recently migrated to O2k7, but still using Exchange 2003. I'm quite sure that is the fix for our problem.

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