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  • #2129114

    Notebook Keeps Shutting down

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    by casta ·

    Hi all,
    One of my remote users has a Compaq 110 series running W98Se, the problem is that she is working on it, checking email, etc. After a while the notebook just shuts off. My gut feeling tells me that the notebook is overheating maybe a faulty fan. I have run into this problem before with desktops but this is the first time I see it on a notebook. I asked her to try and keep track of the time it stays on before shutting down to see if there is a pattern. But in the meantime I am asking to see if any of you have run into this problem before. As I am feeling a little Stumped!
    Thanks for your time.

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    • #3424906

      Notebook Keeps Shutting down

      by tocolote ·

      In reply to Notebook Keeps Shutting down

      It could be overheating. Or a wrong setting in the powersaving features.

      If the laptop fails only while on batteries she may have a faulty battery. Some of them will show all indications of being properly charged, but can’t hold enough juice tostay up.

      Try replacing the battery with a known good one.

      • #3422867

        Notebook Keeps Shutting down

        by casta ·

        In reply to Notebook Keeps Shutting down

        My mistake I forgot to mention that the notebook shuts down when is plugged in to an AC outlet. thanks again

    • #3423004

      Notebook Keeps Shutting down

      by timthetoolman ·

      In reply to Notebook Keeps Shutting down

      Hi,

      Yep, I’ve seen laptops crash when their batteries are dodgy. It could be simply bad contacts, though.

      Try cleaning the battery contacts first – with an eraser.

      Cheers,
      Tim.

      • #3422866

        Notebook Keeps Shutting down

        by casta ·

        In reply to Notebook Keeps Shutting down

        Good point Tim, it was my mistake that I did not say that this happens when the notebook is plugged in to an Ac outlet. keep those suggestions coming. Thanks again.

    • #3422876

      Notebook Keeps Shutting down

      by casta ·

      In reply to Notebook Keeps Shutting down

      I just realized that I did not mention that this happens when the notebook is plugged in to an AC outlet! Thanks again.

    • #3422836

      Notebook Keeps Shutting down

      by timthetoolman ·

      In reply to Notebook Keeps Shutting down

      Hi,

      Yep, but I’ve seen problems with the PC crashing and hanging with a faulty battery even when its plugged into AC power.

      I believe in many cases, the AC power, powers the battery rather than the laptop itself. Thats how it recharges.

      Forthe sake of 2mins with an eraser, I think its still worth trying.

      The other possibility is that something has become loose inside. If you’re feeling game, you could pull it apart and make sure everything is seated soundly. Also blow out the dust that might be surrounding the fan outlet – the fan may not be operating as efficiently as it was…

      But if it was a “fan not going” problem, you’d not hear the fan anymore, so thats an easy check.

      Cheers,
      Tim.

      • #3439014

        Notebook Keeps Shutting down

        by casta ·

        In reply to Notebook Keeps Shutting down

        Thanks! I just spoke to my boss who worked on this computer before, he said that he noticed that when he plugged the notebook to the AC adapter and the battery was in it the computer would not start. I just wish I knew about this sooner! the notebook is under warranty still so I am sending it to Compaq for repair. Thanks for the tips!

    • #3439067

      Notebook Keeps Shutting down

      by timwalsh ·

      In reply to Notebook Keeps Shutting down

      Could be a faulty power adapter. Check out the Compaq Web Site. They issued a recall of certain power adapters (to include those used with the Armada 110 series notebooks) in Oct 2001. Does the notebook exhibit the same behavior when run on battery?

      • #3439015

        Notebook Keeps Shutting down

        by casta ·

        In reply to Notebook Keeps Shutting down

        Thanks! I just spoke to my boss who worked on this computer before, he said that he noticed that when he plugged the notebook to the AC adapter and the battery was in it the computer would not start. I just wish I knew about this sooner! the notebook is under warranty still so I am sending it to Compaq for repair. Thanks for the tips!

    • #3439013

      Notebook Keeps Shutting down

      by casta ·

      In reply to Notebook Keeps Shutting down

      This question was closed by the author

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