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Notebook Keeps Shutting down

By casta ·
Hi all,
One of my remote users has a Compaq 110 series running W98Se, the problem is that she is working on it, checking email, etc. After a while the notebook just shuts off. My gut feeling tells me that the notebook is overheating maybe a faulty fan. I have run into this problem before with desktops but this is the first time I see it on a notebook. I asked her to try and keep track of the time it stays on before shutting down to see if there is a pattern. But in the meantime I am asking to see if any of you have run into this problem before. As I am feeling a little Stumped!
Thanks for your time.

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Notebook Keeps Shutting down

by Tocolote In reply to Notebook Keeps Shutting d ...

It could be overheating. Or a wrong setting in the powersaving features.

If the laptop fails only while on batteries she may have a faulty battery. Some of them will show all indications of being properly charged, but can't hold enough juice tostay up.

Try replacing the battery with a known good one.

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Notebook Keeps Shutting down

by casta In reply to Notebook Keeps Shutting d ...

My mistake I forgot to mention that the notebook shuts down when is plugged in to an AC outlet. thanks again

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Notebook Keeps Shutting down

by TimTheToolMan In reply to Notebook Keeps Shutting d ...

Hi,

Yep, I've seen laptops crash when their batteries are dodgy. It could be simply bad contacts, though.

Try cleaning the battery contacts first - with an eraser.

Cheers,
Tim.

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Notebook Keeps Shutting down

by casta In reply to Notebook Keeps Shutting d ...

Good point Tim, it was my mistake that I did not say that this happens when the notebook is plugged in to an Ac outlet. keep those suggestions coming. Thanks again.

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Notebook Keeps Shutting down

by casta In reply to Notebook Keeps Shutting d ...

I just realized that I did not mention that this happens when the notebook is plugged in to an AC outlet! Thanks again.

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Notebook Keeps Shutting down

by TimTheToolMan In reply to Notebook Keeps Shutting d ...

Hi,

Yep, but I've seen problems with the PC crashing and hanging with a faulty battery even when its plugged into AC power.

I believe in many cases, the AC power, powers the battery rather than the laptop itself. Thats how it recharges.

Forthe sake of 2mins with an eraser, I think its still worth trying.

The other possibility is that something has become loose inside. If you're feeling game, you could pull it apart and make sure everything is seated soundly. Also **** out the dust that might be surrounding the fan outlet - the fan may not be operating as efficiently as it was...

But if it was a "fan not going" problem, you'd not hear the fan anymore, so thats an easy check.

Cheers,
Tim.

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Notebook Keeps Shutting down

by casta In reply to Notebook Keeps Shutting d ...

Thanks! I just spoke to my boss who worked on this computer before, he said that he noticed that when he plugged the notebook to the AC adapter and the battery was in it the computer would not start. I just wish I knew about this sooner! the notebook is under warranty still so I am sending it to Compaq for repair. Thanks for the tips!

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Notebook Keeps Shutting down

by timwalsh In reply to Notebook Keeps Shutting d ...

Could be a faulty power adapter. Check out the Compaq Web Site. They issued a recall of certain power adapters (to include those used with the Armada 110 series notebooks) in Oct 2001. Does the notebook exhibit the same behavior when run on battery?

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Notebook Keeps Shutting down

by casta In reply to Notebook Keeps Shutting d ...

Thanks! I just spoke to my boss who worked on this computer before, he said that he noticed that when he plugged the notebook to the AC adapter and the battery was in it the computer would not start. I just wish I knew about this sooner! the notebook is under warranty still so I am sending it to Compaq for repair. Thanks for the tips!

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Notebook Keeps Shutting down

by casta In reply to Notebook Keeps Shutting d ...

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