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Notebooks won't turn off

By ozi Eagle ·
Hi,
I have a client who has a new (4 months) MSI M510C notebook, with XP2 home, which will not turn off. He has disabled all power settings, including hibernate, and standby.
When he turns the computer off it does the "right thing" but after a while when he returns to the computer there is a screen saver running. The only way he can turn it off is to remove the batteries.
The computer is stand alone, with dial up internet access.

Incidently, his wife's work supplied HP (unknown model) does the same. She solves her problem by sticking it into her cupboard at work and locking the door.

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by cp7212 In reply to Notebooks won't turn off

I just have a question. Have you seen that all of the power options are disabled? Have you actually seen your client shutting down through Windows (start > shut down) or by pushing the power button? I have found countless times that what the users tell you they have done and what they have actually done can be two completely different things. Turning the computer off to your client may well be pushing the power button and if it is set to hibernate, well, there would be your problem. Always check it out first hand and go by your own info.

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by ozi Eagle In reply to

Good point about seeing myself - I only took client's word. Will follow up soon.

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by BFilmFan In reply to Notebooks won't turn off

Are the power saving featured disabled in BIOS?

Is there a GPO preventing the user from turning off the system installed on this laptop?

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by ozi Eagle In reply to

Will check next time I visit

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by willcomp In reply to Notebooks won't turn off

Wonder if either one of them have cracked open the user manual to see what functions power button has?

Most notebooks require power button to be depressed for 5 to 10 seconds to power off. Momentary press may send to standby, hibernate, or some other mode. Sounds like first response was on right track.

Dalton

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by ozi Eagle In reply to

They are not engineering types, who open the manual when all else fails. They probably don't even know they have a manual.

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by ozi Eagle In reply to Notebooks won't turn off

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