Notification sound only works when media is playing, Galaxy S10E
I have a question about some confusing issues with my Samsung Galaxy S10E. The phone has two problems: first, the vibration is not working at all. This is not too bad, if it were not for the fact that notification sounds are also not working. Strangely, the sound for incoming calls is working fine, as well as media sound. Most confusing is that if the phone is playing media sound, e.g. music, then notifications make sounds. However, when I stop the music, then the notifications turn quiet again.
The problems started after I dropped my phone and damaged it quite badly, and subsequently had the screen replaced. I am not sure if the issues started before or after the screen change, but the repairman said that the motherboard had pressure damage, so it is likely to have been from before.
Does anyone have any advice on how to possibly fix this? Thankful for any help!
More info on phone:
Model name: Galaxy S10e
Model number: SM-G970F/DS
One UI version: 3.1
Android version: 11
EDIT: The issue seems to be that the “right” speaker is broken, and that calls and music use the “left” speaker while notifications only use the “right” one (unless some other audio is using the left speaker, then the notification uses it too). This is the diagnostic I performed: when I use the diagnostic tool that is reached by dialing *#0*#, the phone makes sound when the left triangle on SPEAKER is filled in, but not when only the right triangle is. Also, when I adjust the Left/right sound balance to be fully to the right, I can no longer hear media sound.
One thing I thought would solve the problem was to turn on the “Mono audio” option, which should make the phone “play the same sound out of both speakers.” However, this does not solve the notification sound problem. It seems as if the Mono audio option does not affect notification sounds, but only media (and possibly calls). If there is any way to force the notification sound to use both speakers (or the left one), this should be a fix for the problem.