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Notification sound only works when media is playing, Galaxy S10E

Tags: Smartphones

Hi,
I have a question about some confusing issues with my Samsung Galaxy S10E. The phone has two problems: first, the vibration is not working at all. This is not too bad, if it were not for the fact that notification sounds are also not working. Strangely, the sound for incoming calls is working fine, as well as media sound. Most confusing is that if the phone is playing media sound, e.g. music, then notifications make sounds. However, when I stop the music, then the notifications turn quiet again.

The problems started after I dropped my phone and damaged it quite badly, and subsequently had the screen replaced. I am not sure if the issues started before or after the screen change, but the repairman said that the motherboard had pressure damage, so it is likely to have been from before.

Does anyone have any advice on how to possibly fix this? Thankful for any help!

More info on phone:
Model name: Galaxy S10e
Model number: SM-G970F/DS
One UI version: 3.1
Android version: 11

EDIT: The issue seems to be that the “right” speaker is broken, and that calls and music use the “left” speaker while notifications only use the “right” one (unless some other audio is using the left speaker, then the notification uses it too). This is the diagnostic I performed: when I use the diagnostic tool that is reached by dialing *#0*#, the phone makes sound when the left triangle on SPEAKER is filled in, but not when only the right triangle is. Also, when I adjust the Left/right sound balance to be fully to the right, I can no longer hear media sound.

One thing I thought would solve the problem was to turn on the “Mono audio” option, which should make the phone “play the same sound out of both speakers.” However, this does not solve the notification sound problem. It seems as if the Mono audio option does not affect notification sounds, but only media (and possibly calls). If there is any way to force the notification sound to use both speakers (or the left one), this should be a fix for the problem.

Topic

Report bugs to the maker.

In reply to Notification sound only works when media is playing, Galaxy S10E

If it’s a deal killer, start the return process. Yes I checked around and this complaint seems to be one of the things folk complain about.

Remember I take it this is a notification and not the usual text message alert or incoming call.

I disagree the following is OK.

In reply to Report bugs to the maker.

Read https://www.reddit.com/r/GooglePixel/comments/buqmtg/notificationringermedia_volume_bug/

I disagree that consumer gear users have to do all that.

Regarding the dropped, damaged phone.

In reply to Notification sound only works when media is playing, Galaxy S10E

“The problems started after I dropped my phone and damaged it quite badly”

While you can try the above, factory reset or such I missed the section about the drop and damage. Such means all bets are off and you need to consider talking to the repair shop and try a factory reset.

Notifications sorting by time instead of by application

In reply to Notification sound only works when media is playing, Galaxy S10E

Hello everyone! Ever since I updated my phone to One UI 3, all of my notifications have been sorting by time and not grouping together by app, kinda like iOS notifications. I can no longer have the silent/minimized notifications at the bottom, no grouping by app, and I don’t even have the “conversations” category https://omegle.onl/ https://xender.vip/ at the top like they mentioned in the update. I usually had most system notifications (the ones that can’t be swiped like battery charging or do not disturb) at the very bottom of the notification shade in minimized mode. Now, even my charging notification shows up at the top and I have to scroll down to see the notifications from the apps that I actually care about, which are also not grouped but they show up sorted by time instead. It’s a complete mess.

Does anyone know if there’s a way to change this? I’ve searched everywhere on the settings but can’t seem to find anything that could fix it, so any help would be greatly appreciated. Thanks!

As the discussion involves a dropped phone.

In reply to Notifications sorting by time instead of by application

They either get the phone fixed or replaced. Only then will their problems end.

In dash’s case, they jumped into some thread and tried to ask new questions which means they may not get everyone to see, read and reply. If you have a new question, always start a new discussion. My thought here on dash’s issue is to factory reset and see if it works as the maker intended. If they want to tinker with other skins, UI’s and more, they take complaints to the authors of same.

Notification Sound

In reply to Notification sound only works when media is playing, Galaxy S10E

Check your Update.

How will that fix a dropped phone?

In reply to Notification Sound

Here’s where it looks to be hardware related:
“The problems started after I dropped my phone and damaged it quite badly, and subsequently had the screen replaced. I am not sure if the issues started before or after the screen change, but the repairman said that the motherboard had pressure damage, so it is likely to have been from before.”

[Author]

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