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NT and modem install problem

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by gpanstey

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I am having a problem with the installation of a U.S. Robotics 56k faxmodem and the WIN NT SmallBuisness Server, SP4, that I have at work. I am new to NT, so any help would be greatly appreciated. I have installed the modem correctly into the PCI bus, and loaded the proper drivers, but I cannot connect through the remote computer. I cannot dial out to an ISP, but I can call an outside phone using Hyperterminal. I have gone through the Modem wizard for install and configured the RAS as directed by the setup after the computer says the modem has been installed, but it still doesn't work. I know I am missing some easy step here, and any help would be greatly appreciated. Thank You.

6 replies

by eau

I have had lots of problem with internal modem with NT, even talking with microsoft, they recommand external modem, and it just work great.

by gpanstey

I have already tried an external modem and it does the same thing. Thanks so much for the tip though,I can use all the help I can get!!!

by timthetoolman

Because you can use Hyperterminal to dial through the modem, it sounds like the modem itself is correctly configured.

The problem is likely to be with RAS. What does it say when it cant connect? Do you hear/see it dialing?

Have you tried having it dial a "normal" phone to make sure its doing at least that?

Let us know...

Cheers,
Tim.

by gpanstey

I have dialed a normal phone. It rings and when I pick up the normal phone, there is no sound at all. I configured the RAS to dial and recieve, and also had the 56 K U.S. Robotics modem as the first choice in the RAS connecting device configuration. On Hyperterminal, it just says dialing, then connecting. I hope this is what you were hoping for, I could use all the help in the world since my boss does not want to fork over the $245 for Microsoft Support. All the help is much appreciated!!

by timthetoolman

Oh ,and ignore the end bits about Califorina Inc. You're likely to want the DNS settings to be automatically configured too... but only you'll know that for sure.

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