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NT Blue screen

By jlivingston ·
I just installed a network monitoring software. It added a service, and when I tried to reboot, it blue screened. I don't know how to remove the service. How do I boot to a command prompt on an NTFS volume, and then once I get there where do I goto remove the offending service? Any help would be greatly appreciated.

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NT Blue screen

by guy In reply to NT Blue screen

You could try the Last Known Good
To do this reboot once more, hit the space bar, then press "L" when a DOS menu appears.
Another strategy would be an emergency repair using your the original CD 3 setup disks and your emergency repair disk if its up to date.
One more strategy would be to get a copy of NTFSDOS and boot from floppy.

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NT Blue screen

by jlivingston In reply to NT Blue screen
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NT Blue screen

by dash242 In reply to NT Blue screen

Using NTFSDOS from http://www.sysinternals.com (you will need the full version), you can boot to a floppy and use their ntfsren.exe (rename) and rename the file (.sys or .dll) that is causing the BSOD. Look at the last line of driver files (usually.sys), and you have a pretty good chance of finding the culprit. This has happened to me a number of times on my users' computers, and this fix takes only minutes.

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NT Blue screen

by jlivingston In reply to NT Blue screen
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