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NT mouse not working

By IT Support Services Manager ·
I am installing NT server 4.0 on a Pentium II 350 with 128mb of memory. The mouse is not picked up during the setup. I have reinstalled at least three times and tired manually inputting three different mouse types during setup. I tried a serial mouse, I tried the /NoSerialMice switch in the boot.ini file, and I tried connecting a different mouse. I also tried reinstalling the drivers from the system CD. I am now getting this error in the event log:
MOUSCLASS event 10 Could not disable interrupts on connected port device \device\pointerclass0 Can anyone tell me how to fix this problem? Thanks!

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NT mouse not working

by winssuresh In reply to NT mouse not working

In Windows NT, onlyunused COM ports are displayed in Control Panel. For example, if a
mouse is connected to COM1, COM1 is not available in Control Panel,nor is it listed. To check a COM port and perform any trouble-shooting steps, you need to use Registry Editor.
To determine what is using a COM port, from Registry Editor go to the
following subkey:

\HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System
\MultifunctionAdapter\0\SerialController\...

Note: If you have an EISA type computer, MultifunctionAdapter will be
EisaAdapter.

Each COM port is stored in one of the numbered subkeys. If you have
two COM ports, COM1 and COM2, you would find them stored under 0 and
1, respectively.

If a mouse is using a COM port, you will find a PointerPeripheral
subkey under the serial ports subkey. For example: If you have a mouse
on COM1, you would see the following:

...\SerialController\0\PointerPeripheral

If PointerPeripheral is absent, then the serial port is in use by some
other device.

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NT mouse not working

by IT Support Services Manager In reply to NT mouse not working

I think you are on the right track. Unfortunatley, when I look in my registry under this key there is no SerialController or Eisa Controller and no PointerPeripheral on any of the keys. Do you have any other suggestions?

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NT mouse not working

by rfinley In reply to NT mouse not working

I know you said you tried a serial mouse, but have you tried a different PS/2 mouse? Possibly that one is defective and your serial port isn't functioning correctly either...

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NT mouse not working

by IT Support Services Manager In reply to NT mouse not working

I did try another PS2 Mouse. It didn't work. I also reformated and installed 98 to see if the port was working and the mouse was fine in 98. I appreciate the suggestion though.

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NT mouse not working

by IT Support Services Manager In reply to NT mouse not working

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