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NT/W2K Slow retrieving files from server

By sam.wagoner ·
I am using NT4 in a mixed 100mb switched network environment of Novell, NT, and UNIX servers. I have had this problem for over two years and am hoping someone can help me find a solution.

When first retrieving a file from any of the network servers, it will consistantly take 50 seconds or more for the 10-50K file to open in Word/Excel. Once that first file is open, opening other files is instantaneous even if the file is 1Meg or more. Work on the files for 15 minutes or walk away and the delay returns.

I have tried updating the NIC drivers, the Novell client to no avail. Removing Novell greatly improves the response time, but I can't permanently remove Novell.

We recently installed some Win 2000 workstations and the same problem appears but with a 20 second initial delay.

What could be causing the delay and how can it be reduced? Or is there a way to increase the 15 minute active connection time?

Any help will be greatly appreciated. We would like to solve this problem before it gets any larger.

Thanks,

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NT/W2K Slow retrieving files from server

by sam.wagoner In reply to NT/W2K Slow retrieving fi ...

Point value changed by question poster.

Had trouble posting question and didn't notice value reverted to 150.

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NT/W2K Slow retrieving files from server

by Magetower In reply to NT/W2K Slow retrieving fi ...

If you are running multiple network protocols you may be experiencing a problem with the workstations deciding what protocol to use when initially connecting to a server.

In the environment you mention you should be running a pure TCP/IP configuration if possible.

Some more info on your setup would help.

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NT/W2K Slow retrieving files from server

by sam.wagoner In reply to NT/W2K Slow retrieving fi ...

The question was auto-closed by TechRepublic

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NT/W2K Slow retrieving files from server

by sam.wagoner In reply to NT/W2K Slow retrieving fi ...

I believe all the server using TCP/IP except for the Novell server. IS tells me the Novell server is running IP, but I get "Request Timed Out" when I try to ping it.

What other configurations do you need to know?

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NT/W2K Slow retrieving files from server

by dpalsen In reply to NT/W2K Slow retrieving fi ...

My first reaction would actually be that it's the workstation that's slow, and not the network. It sounds like it's just taking forever for Word/Excel/Whatever to load, and then the document opens quickly, especially if successive documents open quickly and easily. Try a workstation upgrade first. Barring that, check to make sure you're actually running at 100Mbps. I've seen networks report 100, but they're actually at 10Mbps when I do some snooping, because they've switched to half-duplex.

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NT/W2K Slow retrieving files from server

by sam.wagoner In reply to NT/W2K Slow retrieving fi ...

Poster rated this answer

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NT/W2K Slow retrieving files from server

by estebandelatorre In reply to NT/W2K Slow retrieving fi ...

Multiple protocols may be the reason for delays. Once the wks comunicate with the nw server using ipx, it will try to browse any other drive mapped with the same protocol, and will try to access it via ipx...
Another issue is the client configuration tab, set client to "BEGIN SESSION AND RESTORE NETWORK CONNECTIONS", rather than FAST connection.

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NT/W2K Slow retrieving files from server

by sam.wagoner In reply to NT/W2K Slow retrieving fi ...

Could not find this setting to change it.

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NT/W2K Slow retrieving files from server

by james hardy In reply to NT/W2K Slow retrieving fi ...

On the network card properties change the network speed setting from auto to 100Mb Full duplex,

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NT/W2K Slow retrieving files from server

by sam.wagoner In reply to NT/W2K Slow retrieving fi ...

The question was auto-closed by TechRepublic

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