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NT wkstn keeps losing printers overnight

By JFORS ·
I can't for the life of me figure this one out. One of the workstations on my network has 2 local printers and 2 networked printers. In the evenings, this particular user lock's down the workstation, but doesn't log off or shut down.

For the last couple of weeks, when he comes into the office, all of his printers are gone. Once he re-boots his box everything is fine, but it starts all over again the following morning. I've got it narrowed down to something in the RPC service, but can't quite figure it out.

I'd appreciate some help on this one. Workstation is running sp6 with 64Mb RAM on a 233Mhz PII. (no jokes about the age of the boxes please!)

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NT wkstn keeps losing printers overnight

by curlergirl In reply to NT wkstn keeps losing pri ...

I'm not sure what you mean by saying that the user "locks down" the workstation but doesn't log off. What I'd recommend is that he log off - he can leave the workstation running if he needs to for some reason, but just log off. Something is obviously running overnight that causes his RPC service to lock up or consume the CPU resources - possibly an antivirus scan or backup?? Logging off might prevent this from happening. You could try reinstalling the SP, but I'm not sure this would really fix the problem. If you can isolate what is running over night, you might be able to uninstall and reinstall that program. Do you see any errors in the Event Log? Hope this helps!

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NT wkstn keeps losing printers overnight

by JFORS In reply to NT wkstn keeps losing pri ...

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NT wkstn keeps losing printers overnight

by Rabbit_Runner In reply to NT wkstn keeps losing pri ...

I have seen something similar. However, we narrowed the problem down to our anti-virus program. The program would affect the 'spooler' service on an NT workstation. On a Win98 system, we had to replace the sspooler.xxx files from a Windows ME computer. Our anti-virus program is McAfee,

We would find that no printers were available in the printers folder. On the Win98 system, only a reboot would correct. On the NT system, a stop, and then restart of the spooler service would bring the printers back.

I do not know if this answer will match your environment, but I offer it for you to consider.

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NT wkstn keeps losing printers overnight

by JFORS In reply to NT wkstn keeps losing pri ...

Never really got a chance to try out your solution as my problem resolved itself. I'm still trying to figure that one out, but it's working and that's what is most important.

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NT wkstn keeps losing printers overnight

by JFORS In reply to NT wkstn keeps losing pri ...

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