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  • #2304501

    Number of FTEs

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    by mdrake001 ·

    We have a Cisco based network with about with about 20,000 active ports and about 1,000 switches/routers that we need to maintain. I’m looking for information that identifies the number of FTEs needed to maintain and manage a network this size.

    Thanks!

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    • #2739817

      FTE??

      by timwalsh ·

      In reply to Number of FTEs

      I’m assuming FTE stands for Full Time Employee.

      Unfortunately, there is no magic formula (or even a good rule of thumb) that will tell you that you need XX number of technicians to handle a network of X size.

      You will probably get all sorts of advice from other people telling you what works in their organization. The key is that it works in THEIR organization. That probably will not translate to mean it will work in yours.

      Are we talking strictly network technicians, or strictly Cisco-qualified technicians, or an entire IT department?

      There are too many variables to be able to giv any (semi-) definitive answer:

      Variables:
      Network support-related:
      Age of infrastructure (wiring)
      Age of equipment
      Numbers of different makes/models of equipment
      Locations
      Accessibility
      Skill/experience of technicians

      Network administration-related:
      Number of user accounts
      How often accounts change
      How often accounts are added/deleted
      How often account passwords change
      How often passwords need to be reset

      Help Desk (hardware) support-related:
      Age of deployed equipment
      Condition of deployed equipment
      Number of different platforms
      Are proprietary (or in-house built) platforms being used
      Skills and experience of hardware techs

      Help Desk (software) support-related:
      Number of different operating systems supported
      Number of other applications supported
      Complexity of applications
      Skill and experience of users
      Use of proprietary software
      Skill and experience of software techs

      Since you work for an educational institution, I’m assuming you are not trying to build a support organization from scratch.

      Your primary clues as to whether you have too many or not enough, is your work backlog and the amount of idle time your present employees have. If you have an enormous backlog, and it continues to grow, that is an indicator that you need more help. On the other hand if you have technicians that spent a lot of time playing computer games, you probably have too many people. You have to be careful here, because a snapshot in time will not give you an accurate answer. You need to watch these things over time. Also realize that if some techs are always idle and others never seem to catch up with their work load, you might not have the right mix of the right skills.

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