I have a user on network with 2000 server, workstaion is brand new and runs XP Pro with Office 2002. Problem is that word, excel, powerpoint frequently hang and then deliver message “%application% has encountered an error and needs to close. We are sorry for the inconvenience.” It then lets user send a report which user has done dozens of times. No viruses, all current SP’s and critical updates. If she copies files to local drive it’s better for a little while and then the same. It is also sometimes better just after a reboot but gets worse as the day moves on. Happens if she tries to open file, save, edit, save as. Also happens whether she opens file through windows explorer or through application File|open. Also does it just opening the app before even trying to open a file. I have uninstalled and reinstalled Office 2002. No other versions of office were ever on this machine. MS once responded saying that a patch was available through MS update and running this did help for a few hours but then it was hanging and crashing again. All network drive mappings are good. No problems with Outlook or accessing outlook .pst file on network drive. Please help.