Question
July 12, 2007 at 12:11 PM
leahmaybrier

Office 2003 installs then executes a rollbackcleanup

by leahmaybrier . Updated 19 years, 3 months ago

I am trying to install Office 2003 on a new Windows XP machine. The installation gets almost to the end, and then starts rolling back the installation and removing backup files. The Microsoft Office 2003 Setup(0001)_Task(001).txt installation log looks normal up until this entry:

MSI (s) (78:D8) [12:45:40:926]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIEA.tmp, Entrypoint: WriteRegistry2
WriteRegistry2: Error 0x80070103: failed to read action from custom action data
MSI (s) (78:04) [12:45:40:942]: Executing op: ActionStart(Name=RollbackRegistryOnUninstall,,)
Action 12:45:40: RollbackRegistryOnUninstall.

After the program completes the rollback, the error signature I am prompted to send to Microsoft reads:

EventType:office11setup P1:{90110409-6000-11d3-8cfe-0150048383c9} P2:11.0.5614.0 P3:rollbackcleanup P4:0 P5:x P6:x P7:x

Has anybody else run into this? I’ve deleted the C:\Program Files\Office Folder, and all references to Office in the Registry, and run CCleaner, rebooted, then tried to reinstall with the same results. Suggestions?

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