My User has XP Pro and Office 2k3 Pro (fully updated). When attempting to open an attached .msg file from within Outlook (i.e. open a host Email, then open the attached message from there), the system doesn’t recognize the file type. However, if you save it to disk then open it, the system recognizes it and opens it through Outlook.
I’ve verified the system is virus-free, deleted the user’s mail profile and recreated it, ran the repair, uninstalled/reinstalled Outlook, and even uninstalled Office altogether, shut down system (for five minutes), repowered the system, reinstalled Office, fully updated it, and recreated the profile: same result.
However, this ONLY occcurs with this one user’s profile. I’ve logged onto his system with my account, and was able to read attached messages right there from Outlook; no saving required. And yes, Windows does have the association between .msg and Outlook – I checked.
I’m going to blow away his Windows profile tomorrow morning and recreate that to see if it’s the issue, although I don’t expect it to have any impact. Has anyone else run across anything similar to this, and if so, how’d you get around it?
