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Office 2007 cant Save As

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by ben.rattigan 1 view

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This is a problem that has started to occur just over the last week.

I have an office with 7 PC's in it, and the same in users. All the PC's similar spec, running Windows XP Pro SP2, in same domain group policy connected to Win 2003 Std server, with Office 2007 Pro Plus.

Some users over the last week cannot now use the Save As option in any office program when saving to a network location and when it will create a new file name. If the file already exists then it will overwrite and save no problem, if a file with that name doesn't then Office says that it cannot find the file.

This is happening on 3 PC's at the moment for any user that logs onto those PC's, some users cannot Save As on any PC in the domain and other PC's depending on who is logged in have no problem.

The Administrator, either domain or local can Save As on any PC. I have tried using OpenOffice, AutoCAD, CorelDraw, Notepad etc.. and all these programs can save as to network locations.

I have run full virus checks on all PC's, downloaded the latest Office Updates, removed the latest updates to check if it is an update. I have recreated users profiles, uninstalled and re-installed Office, tried saving to other network locations on other servers, switched off and on offline files, run the Office 2007 diagnosis, run Office repair. Nothing fixes it.

If I use previous versions of Office then there is no problem.

I just don't understand.

7 replies

by ben.rattigan

No-one has yet replied to this post, but a solution was found on Office Discussions forum.

The only fix found to this problem is to uninstall CA Etrust Antivirus which appears to cause the problem.

This problem has been highlighted to both Microsoft and CA, although I doubt they will do anything or even care.

by steffi28

You made me giggle "I doubt they will do anything or even care" :D

Glad you found a fix, thanks for posting it for us, and sorry no one here could help you out :)

by ben.rattigan

Start the CA Etrust Agent
Goto ETrust Antivirus option
Goto Realtime Options
Then click the Advanced Tab
Uncheck Protect Network Drives
Apply the changes

I have tried this and it works

by trent

Since monday all my computers with Office 2007 have been having the problem. I been looking everywhere on the web for a solution and I finally found this post. So far all my Office 2007 installations are working fine now.

Very strange that is only affects Office 2007 and not other versions.

by hmvaught

I am running Vista Home Premium and Office 2007. My protection software is PC-cillan. Everytime I try to save a document as a 97-2003 compatible file, the computer locks up, the screen fades to washout, and I have to either wait for 15 min or restart the computer. Once I get the computer unlocked, the file is where I want it, yet there are no data saved. The only way to save the document is to save it to the existing file once I get it unlocked.

by jbedardca2

I deactivate Kaspersky for 5 minutes and voil? it work....

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