• Creator
  • #2145305

    Office 365 Constantly Prompting for Password


    by jgreer1 ·

    I have an issue that is growing and unsure of the cause. Our users are currently on GoDaddy 365 and since we did a password change the Word, Excel and Power POint are costantly asking users for passwords. I have removed their signin credentials as a workaround and it still prompts when saving – so they have to do a saveas and then select a location. Any idea’s on how to resolve this issue? I’ve even deleted their credentials under Windows Credential Manager.

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  • Author
    • #2895600

      Try This

      by dineshramgaikwad ·

      In reply to Office 365 Constantly Prompting for Password

      For newer versions of Outlook
      diagnostic to troubleshoot issues in which Outlook continually prompts for a password.

      Outlook Keeps Asking for Password (Office 365)

      This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues.

      For affected versions of Outlook

      If you have an older version of Outlook, change the Logon network security setting to Anonymous Authentication to fix this issue. To do this, follow these steps:
      1. Exit Outlook.
      2. Open Control Panel, and then do one of the following:

      • In Windows 10, Windows 8.1, or Windows 7, click Start, type control panel in the search box, and then press Enter.
      • In Windows 8, swipe in from the right side to open the charms, tap or click Search, and then type control panel in the search box. Or, type control panel at the Start screen, and then tap or click Control Panel in the search results.
      3. In Control Panel, locate and double-click Mail.
      4. Click Show Profiles, select your Outlook profile, and then click Properties.
      5. Click E-mail Accounts.
      6. Select your email account, and then click Change.
      7. In the Change Account dialog box, click More Settings.
      8. In the Microsoft Exchange dialog box, select the Security tab.
      9. On the Login network security list, select Anonymous Authentication, and then click OK.
      10. Click Next, click Finish, and then click Close on the Account Settings dialog box.


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