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Office XP slow to open My Documents

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by admin

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I've been pestered with this one for too long now! I have Office XP Pro running on WinXP Pro and in Word/Outlook, etc. when I click save or open and the Open dialong box comes up to My Documents by default it is extremely SLOW!!! It may take 30secto open the dialog box completely.

Any ideas?

5 replies

by admin

I'm assuming you mean Norton AntiVirus, which we don't have. I could try disabling something like that in our TrendMicro OfficeScan. Do you know what exactly that disables?

by sandymac

Could it be that you are logging Word document editing events within Outlook? If so this takes time and can be turned off if not needed - See Journal Events in Outlook. Also if you have less than 256 Mb it could be a memory shortage problem.

by admin

The Journal is not on so I don't think it is that. I'm try to disable some of the virus scanning because it seems that when I turn off the real-time scan, it doesn't hang.

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