Old discussion but still a great topicLocked
I had lunch with friends the other day and we started talking about users, well it became a user war.
My power user can do more then yours or this person zapped her hard drive by doing this. I had to post some of the things they said and wanted to know if you have other stories about your favorite user or the worst user.
My friend from MS said that all the users could format and reinstall the O/S and every thing would be as it was when the PC was new. But one user read the email sent out but did not attend any of the training (he thinks of himself as a power user!) We the user used a boot floppy to format the drive and not the boot prompt for install from the network! After he called the helpdesk and started ranting because he lost everything, one of the desk side support people went over and told him what he did wrong and was his fault because he did not attend the classes. The classes were to show how to migrate your data to a server reboot to a network prompt reload your system and migrate your data back. And he has not bothered the help desk after that.
The Novell guy said a user had deleted all the drives from the administrator login, so I asked her what was the Admin login; she saved the last login from the last time she needed help. She just wanted to clean up all the files she did know! We had to reload backup tapes for the day.
She now has a special login and a new admin password has been setup for the helpdesk. One that has alot less privileges.
My user called three times (she is one that I like because she remembers most of what I show her) and she solved all her problems before I got to her desk like to let the user drive while I show them how to fix little things. They like the idea that I trust them and they can show off and fix the same thing for someone else.
Plus she has great snacks;)
What are your users stories good or bad? And if you have a great help desk call or a user story that is great, please post it!