one user can't receive e-mail

Networks

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Have you recreated their Outlook account?

by Darryl~ Moderator · 11 years ago In reply to one user can't receive e- ...

As in on their computer....

Delete the existing Exchange account....then recreate it.

You have to do it through the Control Panel (Mail icon)....Outlook can't be running.

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Inbound Mail Server is setup wrong

by Kenone · 11 years ago In reply to one user can't receive e- ...

Most likely username or password But could even be server name or IP address

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If it were that

by NexS · 11 years ago In reply to Inbound Mail Server is se ...

Then they wouldn't be able to send mail, either.

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How about

by NexS · 11 years ago In reply to one user can't receive e- ...

Backing up their emails, then removing their mail account from Exchange, then recreating it from scratch. Then you can re-import their mail and test again?

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That's what I was getting at....

by Darryl~ Moderator · 11 years ago In reply to How about

you have to do it from the control panel though.

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Not what i mean though

by NexS · 11 years ago In reply to That's what I was getting ...

What you're talking about is simply re-creating the user profile's 'Mail Profile', whereas what I'm talking about is setting your phaser from stun, to kill, and aiming squarely for the exchange account.

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