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  • #3985397

    OnePlus 10 dropped in water

    by sachin.melhotra ·

    I bought a brand new OnePlus 10 Pro 5G two months ago. My kid accidentally dropped the phone into a bucket of water and now its not working. Though the phone came with a one year warranty, the company warranty policy says this will not be covered in that. What can I do about this? Is my phone beyond repair now? Any advise?

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    • #3985421

      Reply To: OnePlus 10 dropped in water

      by birdmantd ·

      In reply to OnePlus 10 dropped in water

      Is the battery user-serviceable? If so, I would remove it and set the phone in dry, white rice for a few days to absorb any moisture inside of it. Even if you cannot remove the battery, the dry rice method may help. After a few days, try to connect to a charger to see if the phone is trying to charge. That may or may not work. If the phone sparks or starts smoking then it may be economically unrepairable. This is not a thing covered under any electrical component warranty.

      Sorry to hear about your experience. Please update the community on your experience/results, but at this point it won’t cause any more damage than has already been done.

    • #3985882

      Reply To: OnePlus 10 dropped in water

      by Matthewhoward ·

      In reply to OnePlus 10 dropped in water

      Gently shake your smartphone to remove any water in the headphone port, charging socket, and other ports. Pop your smartphone in a bowl of dry rice, covering it fully, and leave for a minimum of 48 hours. When the 48 hours is up, check the ports for rice and remove any grains with a small pair of tweezers.

    • #3985961

      Reply To: OnePlus 10 dropped in water

      by koinslot888 ·

      In reply to OnePlus 10 dropped in water

      put in dry rice overnight

    • #3986266

      OnePlus Care

      by gadgetgeek2921 ·

      In reply to OnePlus 10 dropped in water

      Hi, so sorry to hear that. These things are bound to happen with kids around. I have had a similar experience, but when I purchased my OnePlus 9T, I had also bought an add-on OnePlus Care which came with accidental damage protection plan. This turned out to be a saviour for me, else I would have had to buy a new phone and discard my OnePlus phone. For now, you can try taking it to a OnePlus repair centre and get it checked. But for future, please keep this in mind.

    • #3986939

      Reply To: OnePlus 10 dropped in water

      by canoe.company-0a ·

      In reply to OnePlus 10 dropped in water

      Do not turn on the phone ! Blowing it with a hair dryer isn’t a good idea too.

      Wipe it dry with a towel, and put it in a zip-lock bag fill with rice, then leave it for at least 2 days.

      As ridiculous as it may sound, but it works.

    • #3986940

      Reply To: OnePlus 10 dropped in water

      by Sanda220596 ·

      In reply to OnePlus 10 dropped in water

      I think the only thing you can do is to fix it with your own money

    • #3986999

      You can’t do much about it

      by blakeryan744 ·

      In reply to OnePlus 10 dropped in water

      Most companies don’t offer warranty claims on water damages. You would either have to pay for repairs, or you would have to buy a new cell phone.

      Sorry 🙁

    • #3987838

      Reply To: OnePlus 10 dropped in water

      by MLG Cash ·

      In reply to OnePlus 10 dropped in water

      dry it up maybe

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