• Creator
  • #2141373

    Online chat connection

    by omega97 ·


    Whenever I try chatting online it seems like I’m always connected and chatting to the same person.

    Whether I chat on browser or apps it keeps happening.

    I’m almost sure its the same person because the answers all always almost identical.

    Is this possible? How do I fix it?

You are posting a reply to: Online chat connection

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All Answers

  • Author
    • #2414162
      Avatar photo

      Going to need more detail.

      by rproffitt ·

      In reply to Online chat connection

      This is not enough information to guess what’s going on.

    • #2414160
      Avatar photo

      Possible explanation

      by birdmantd ·

      In reply to Online chat connection

      Often times, CS online chats are partially automated and when you speak with a live rep they are required to strictly follow a script line by line or face potential harsh discipline. I seriously doubt you are speaking with the same rep.

      At most, your calls might be directed to the same call center. I worked at a call center for At&t/Cingular for over 9 years and rarely recalled speaking with the same subscriber more than once, only very rarely.

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